Kate von Richthofen

Key Responsibilities:

• Draft, docket, and maintain all case materials, Federal Register Notices, and legal documents for ten (on average) U.S. free trade agreement (FTA) dispute settlement proceedings annually.
• Host four FTA dispute hearings per year, managing logistics, scheduling, and procedural guidance for all parties involved.
• Ensure proper handling and protection of all business proprietary and confidential information for ~200 participants per dispute.
• Resolve procedural issues in panel review process in collaboration with officials from involved governments.
• Review and approve all dispute-related invoices and bills, including accurate cost-sharing between governments.
• Prepare briefing materials and talking points on dispute proceedings for senior government officials.
• Manage $2.5 million office budget effectively

Noteworthy Accomplishments:

• Implemented an expense forecasting system that improved annual budget accuracy by 50%.
• Streamlined eight financial processes by developing automated budget dashboards, providing at-a-glance, real-time budget tracking by dispute and fiscal year

Key Responsibilities:

• Overhauled Top Markets Reports program, launching modernized Top Export Market Rankings.
• Developed algorithms predicting optimal foreign markets for U.S. exports based on comparative advantages.
• Created and published four industry-specific Top Export Market Rankings within first year.
• Integrated change management practices, fostering agency-wide support for program improvements.
• Designed complex PowerBI dashboards tailored to stakeholder needs.
• Led comprehensive customer journey mapping across three business units and 12 offices.
• Optimized agency web content for search engine visibility and enhanced user experience.

Noteworthy Accomplishments:

• Designed and launched a new product stream from inception, including market needs assessment, product development, creation, publication, and communications plan development.
• Developed business unit’s first-ever Customer Experience Strategy for both digital and relationship-based interactions, securing leadership buy-in and integrating across all offices.
• Applied Lean Six Sigma concepts to evaluate and enhance Strategic Partnerships Program processes.

Key Repsonsibilities:

• Overhauled agency trade event programs, achieving average ROI increase of 26%.
• Streamlined service offerings through client demand analysis, updated pricing, and labor decentralization.
• Recruited and trained program champions from each region to provide customized local support to on-the-ground staff.
• Established KPIs for success tracking and developed Power BI dashboards to visualize metrics.
• Converted paper applications to online formats with automated workflows, reducing wait time by one week.
• Created program web pages on Drupal to improve accessibility and information dissemination.
• Co-chaired agency-wide technology acquisition initiatives, overseeing needs assessments and implementation processes.

Noteworthy Accomplishments:

• Launched Strategic Projects Fund, enabling global colleagues to secure funding for innovative regional events promoting trade.

Key Responsibilities:

• Managed six virtual global project teams.
• Led strategic reorganization, redesigning two programs, sunsetting one, and developing another from scratch.
• Liaised with senior leadership and external project managers to optimize system integrations and cross-project efficiencies.
• Assessed project risks and devised mitigation strategies.
• Oversaw contract deliverables, ensuring compliance, timely delivery, and budget adherence.
• Developed project processes, strategies, goals, quality assurance measures, and reporting frameworks.
• Reviewed program processes to ensure best practice adherence and continuously improve efficiency.

Noteworthy Accomplishments:

• Directed large-scale data migration of 7,000 records while leading a four-person team.
• Closed inefficient centralized office, reallocating authority and program delivery to field staff managing client relationships, and increasing programmatic ROI.
• Established and chaired permanent task force of regional champions to ensure consistent decentralized programming application.

Key Responsibilities:

• Managed three program areas: assessment services, research and curriculum development, consulting project management.
• Drove organizational strategic initiatives from inception to implementation.
• Managed multiple projects through all stages of project management: initiation, planning, execution, monitoring, and closing.
• Evaluated programs, projects, and products against strategic goals and impact potential, implementing tactical adjustments.
• Developed new projects and strategic initiatives, including drafting business cases, work plans, budgets, schedules, and success measures in alignment with organizational priorities.
• Oversaw large, complex, multi-year projects, mitigating budget, timeline, and scope variances, coordinating project teams, reporting on performance metrics, and leading stakeholder communications.
• Generated annual business case detailing funding requirements, resource needs, risk assessments, benefit analysis, and success metrics.
• Developed and executed short- and long-term strategies and budgets while identifying and resolving variances.
• Recruited, hired, mentored, and retained high-performing staff by establishing rigorous SMART goals and conducting evaluations.
• Promoted a culture of innovation, empowerment, accountability, and fun by emphasizing peer-mentorship, collaboration, creativity, continuous learning, and laughter.
• Ensured adherence to processes and procedures while meeting quality standards.
• Promoted continuous improvement mindset to drive organizational change.
• Reviewed and refined program processes based on lessons learned to enhance efficiency and mitigate risks.

Noteworthy Accomplishments:

• Conducted and composed BoardSource's biennial research project: Leading With Intent: 2017 National Index of Nonprofit Board Practices.
• Collaborated with the National Association of Attorneys General and the National Association of State Charity Officials to compose and publish the Top 10 Ways to Get Investigated by a State Regulator.

Key Responsibilities:

• Managed four-person business development team with $2M annual sales goal.
• Designed complex consulting projects, defining scope, schedule, resources, and evaluation, and reporting.
• Independently negotiated $500,000 in annual contracts, including firm fixed price, cost reimbursement, time and materials, licensing, and finders’ fee formats.
• Managed three-person member relations team, serving 30,000 organizational members and a broader network of over 750.000 nonprofit leaders.
• Developed effective customer success strategies to transform service delivery models.
• Spearheaded collaboration across multiple matrixed teams to enhance communication and operational efficiencies.
• Oversaw client survey product line from planning to execution, ensuring data integrity and insightful reporting.
• Crafted clear, unbiased survey questions to eliminate ambiguity and avoid leading respondents.
• Structured surveys logically using branching and grouping techniques to optimize data collection.
• Collected and analyzed KPI data to ensure consistency, scalability, and efficiency in business processes; identified actionable insights and drafted recommendations for leadership.
• Amended program processes and policies to reduce risk and enhance efficiency.

Noteworthy Accomplishments:

• Launched a train-the-trainer consultant certification program, adding a finders' fee revenue income stream that brought in $250,000 per year to the organization.
• Translated in-person certification courses into online, on-demand training courses, scaling the product line, increasing ROI on proprietary content, and tripling annual training revenues.