Kate Williams
springfield,Missouri
Summary
Detail-oriented professional with a solid background in content strategy and compliance. Known for strong analytical skills and attention to detail, successfully moderating content to meet regulatory standards while supporting cross-functional teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
User Generated Content Specialist II
Kroger Co.
City, State
01.2023 - Current
- Moderate and analyze user-generated content (UGC) to support business goals, ensure regulatory compliance, and provide actionable insights to cross-functional teams.
- Champion UGC as a strategic asset across the enterprise.
- Moderated product reviews, customer comments, and image uploads to ensure compliance with FDA, FTC, and internal guidelines.
- Audited syndicated content from third-party sources to identify and mitigate risks.
- Generated custom reports to support product development and category management.
- Delivered daily, weekly, and monthly performance metrics to leadership and cross-functional partners.
- Escalated customer feedback and tracked trends to inform assortment decisions and product innovation.
- Acted as a subject matter expert on UGC strategy and best practices across digital platforms.
- Collaborated with internal teams to promote UGC as a driver of engagement and conversion.
- Maintained up-to-date knowledge of digital trends and regulatory changes affecting UGC.
- Authored and updated SOPs and moderation guidelines; supported training and decision-making for moderation specialists.
- Assisted SEO and content teams with cross-functional initiatives.
- Improved moderation efficiency by X% through SOP enhancements and training.
- Identified emerging customer trends that led to the launch of [Product/Category].
- Increased UGC submission rates by X% through strategic collaboration with UX and marketing teams.
Customer Service Representative
10.2017 - 02.2021
- Handled chat and email for customer support.
- Required to do projects dealing with products, reaching out to warehouse, carriers as well as website updates.
- Strong attention to detail.
- Demonstrated ability to coach and train.
- Strong analytical and problem-solving skills.
- Ability to identify business problems and develop efficient and effective solutions.
- Strong critical thinking skills, attention to detail and ability to draw conclusions.
- Ability to respond to changing business priorities.
Store Manager Assistant
McDonald's
Springfield, US
06.2015 - 10.2017
- Followed established guidelines and procedures.
- Reviewed incoming orders and assigned work to Manager in Training to maintain demanding schedule.
- Hiring, training, scheduling, and supervising other McDonald's employees.
- Managing staff and resources.
- Maintaining health and safety standards.
- Made sure to complete cleaning and restocking of items before shift end.
- Completed assigned tasks with little or no supervision.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Reason for Leaving: I left due to other job opportunity at the time and moved out of state.
Education
Bachelor of Science - Business And Marketing
Ozark Technical College
Springfield, MO05-2026
Fundamentals of SEO -
Skills
- Content creation
- Digital marketing
- Search engine optimization
- Data analysis
- Customer engagement
- Social media management
Certification
Adobe Acrobat ACE, United States, 08/16/24, Talent Profile, 08/14/24
Timeline
User Generated Content Specialist II
Kroger Co.
01.2023 - Current
Customer Service Representative
10.2017 - 02.2021
Store Manager Assistant
McDonald's
06.2015 - 10.2017
Bachelor of Science - Business And Marketing
Ozark Technical College