Kateara Johnson
Lynchburg,VA
Summary
Proven Client Specialist with a track record of enhancing customer loyalty at StarTek, adept in managing high-stress situations and resolving customer complaints with empathy. Demonstrates exceptional cleanliness standards, honed as a Housekeeper at Hampton Inn By Hilton.
Skilled in customer service and detail-oriented tasks, consistently delivering results beyond expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Clerk
Marathon Gas Station
04.2022 - Current
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Check in vendors and put up truck orders.
Housekeeper
Hampton Inn By Hilton
02.2022 - 04.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Client Specialist
StarTek
04.2017 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Ensure prompt responses for customer issues through multiple channels ( chat, live call, email follow-up)
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Clinical Medical Assistant Certification -
Central Virginia Community College
Lynchburg, VA02.2024
High School Diploma -
E.C. Glass High School
Lynchburg, VA06.2013
Skills
- Customer Service
- Patience and Empathy
- Cleanliness and hygiene
- Reliability and punctuality
- Self-motivated
- Detail oriented nature
Certification
Certified Clinical Medical Assistant
Timeline
Store Clerk
Marathon Gas Station
04.2022 - Current
Housekeeper
Hampton Inn By Hilton
02.2022 - 04.2022
Client Specialist
StarTek
04.2017 - 08.2020
Clinical Medical Assistant Certification -
Central Virginia Community College
High School Diploma -
E.C. Glass High School
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