Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katee Curran

Van Buren,AR

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Experience Analyst

Rheem Manufacturing Company
06.2022 - 04.2023
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Provided proactive and highly responsive communications.
  • Served as support resource to team members in key meetings.
  • Reported high level of data quality metrics to staff and management.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Gathered, documented, and modeled data to assess business trends.
  • Produced detailed and relevant reports for use in making business decisions.

Sales Representative

Rheem Manufacturing Company
06.2016 - 05.2022
  • Update and maintain accuracy on customer orders ∗ Sustain an inflow of orders to ship from the plant
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Order Clerk

Weldon Williams & Lick
12.2014 - 06.2016
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Processed customer orders in line with established policies and procedures.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.

Cabinet Specialist

Lowe's Home Improvement
06.2008 - 11.2016
  • Measured and cut materials to specified dimensions to achieve precise fit.
  • Read and interpreted design plans to understand project specifications.
  • Blueprint design understanding
  • Worked with clients to design and construct custom cabinets based on needs and preferences.
  • Provided accurate project estimates and pricing to facilitate proper budgeting and project planning.

Education

Master's degree - Project Management

Louisiana State University

Bachelor of Business Administration - Marketing

University of Arkansas
Fort Smith, AR

Skills

  • SHRM - veterans at work
  • Six Sigma Certification
  • Excellent work ethic and professional attitude emphasizing reliability, integrity, teamwork
  • Continuous Improvement
  • Effective Customer Communication
  • Data Analysis
  • Account Management
  • Report Preparation
  • Special Projects
  • Microsoft Office
  • Order Management

Certification

Lean Six Sigma Green Belt July 2021 to July 2026

Timeline

Customer Experience Analyst

Rheem Manufacturing Company
06.2022 - 04.2023

Sales Representative

Rheem Manufacturing Company
06.2016 - 05.2022

Order Clerk

Weldon Williams & Lick
12.2014 - 06.2016

Cabinet Specialist

Lowe's Home Improvement
06.2008 - 11.2016

Master's degree - Project Management

Louisiana State University

Bachelor of Business Administration - Marketing

University of Arkansas

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Katee Curran