Katee Nolan
Plainfield,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with proven Underwriter and Department Manager, and a track record of enhancing profitability and risk management at Alliant Credit Union plus various retail environments. Skilled in analyzing data and building client (customer) relationships, I excel in optimizing time management, processes and team performance. My strategic approach and problem-solving abilities have significantly improved operational efficiency and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Indirect Underwriter
Alliant Credit Union
06.2018 - 01.2023
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Maintained strong relationships with third-party vendors involved in the application process, ensuring smooth transactions for all parties involved.
Indirect Underwriter
Lending Solutions Inc
01.2013 - 06.2018
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Maintained strong relationships with third-party vendors involved in the application process, ensuring smooth transactions for all parties involved.
- Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
- Increased customer satisfaction through timely communication and efficient handling of loan applications.
- Assessed and advised on loan applications utilizing in-depth underwriting process understanding.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
- Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
- Collaborated with sales teams to develop competitive pricing strategies for new products, increasing market share.
- Ensured compliance with regulatory requirements through diligent monitoring of industry changes and updating internal policies accordingly.
- Evaluated loan applications for affordability and conformance with underwriting guidelines.
- Achieved significant reduction in claim numbers with stringent yet fair underwriting policies.
- Fostered strong relationships with brokers and agents to facilitate smoother application processes.
- Determined and documented loan conditions and communicated requirements and decisions.
- Developed comprehensive training program for new underwriters, significantly improving team skill levels.
- Reduced underwriting cycle times, prioritizing urgent applications and employing effective time management strategies.
- Streamlined application processing, reducing wait times by introducing efficient software tools.
- Strengthened compliance with industry standards, conducting regular audits of underwriting procedures.
- Elevated company reputation by maintaining high accuracy in risk evaluation and policy pricing.
- Boosted team productivity by leading workshops on advanced underwriting principles and practices.
- Secured competitive advantage by staying informed of market trends and regulatory changes affecting underwriting.
- Pioneered integration of new technological tools to improve underwriting process.
- Achieved high levels of underwriter certification, demonstrating commitment to professionalism and continuous learning.
- Enhanced customer satisfaction, providing detailed explanations on underwriting decisions and policy benefits.
- Conducted thorough market research for better risk prediction, enhancing underwriting standards.
- Improved risk assessment accuracy by implementing advanced data analysis techniques.
- Reduced processing errors, implementing rigorous quality control checks at every stage.
- Mitigated potential financial losses, closely monitoring high-risk accounts and recommending appropriate actions.
- Fostered innovation in underwriting methods, actively participating in industry forums and workshops.
- Enhanced policyholder retention with personalized underwriting approaches tailored to individual needs.
- Enhanced interdepartmental collaboration, working closely with claims and customer service teams to optimize policyholder experience.
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Improved operational efficiency, automating routine tasks to focus on complex underwriting cases.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
Department Manager
Walmart
01.2011 - 01.2013
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
- Enhanced team productivity by implementing streamlined workflow processes.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Spearheaded diversity and inclusion initiative, resulting in more cohesive and collaborative team environment.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Enhanced department visibility by leading development of new online presence, including revamped website and social media engagement.
- Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
- Cultivated strong relationships with key stakeholders, ensuring support for departmental initiatives and goals.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Increased customer satisfaction with proactive issue resolution strategies.
- Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
- Improved operational efficiency with introduction of cutting-edge technology solutions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Customer Service Lead
Walgreens
01.2006 - 01.2011
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Reviewed associate performance to identify training needs.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Reduced average call handling time through efficient problem diagnosis and resolution techniques.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
- Greeted customers and listened closely to problems described to determine solutions.
- Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Sought ways to improve processes and services provided.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Identified and resolved discrepancies and errors in customer accounts.
- Created and maintained detailed database to develop promotional sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
No Degree - Criminal Justice
Westwood College
Woodridge, ILHigh School Diploma -
Neuqua Valley High School
Naperville, Il05.2007
Skills
- Underwriting guidelines
- Analyzing data
- Documentation Review
- Risk Assessment
- Quality Assurance
- Data Collection
- Application Review
- Relationship Building
- Data Interpretation
- Risk Mitigation
- Risk Management
- Client Relationship Building
- Quality Control
- Loss Prevention
- Sales Support
- Policy renewal
- Policy Development
- Loss Mitigation
- Loan Evaluation
- Revenue Generation
- Profitability Optimization
- Industry Trends
- Trend Analysis
- Asset Statements
- Teamwork and Collaboration
- Documentation
- Organizational Skills
- Multitasking
- Task Prioritization
- Team building
- Decision-Making
- Time Management
- Excellent Communication
- Active Listening
- Interpersonal Communication
- Problem-Solving
- Attention to Detail
- Reliability
- Self Motivation
- Adaptability and Flexibility
- Effective Communication
- Goal Setting
- Professionalism
- Time management abilities
- Continuous Improvement
- Adaptability
- Professional Demeanor
- Problem-solving aptitude
- Analytical Skills
Timeline
Indirect Underwriter
Alliant Credit Union
06.2018 - 01.2023
Indirect Underwriter
Lending Solutions Inc
01.2013 - 06.2018
Department Manager
Walmart
01.2011 - 01.2013
Customer Service Lead
Walgreens
01.2006 - 01.2011
No Degree - Criminal Justice
Westwood College
High School Diploma -
Neuqua Valley High School
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