Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kate Guerra

Denver,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Gas Station Attendant

7/11 Convenience Store
07.2022 - 12.2022
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Built trustful relationships with customers to encourage return visits.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Maintained inventory of all saleable items.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Monitored fuel levels in tanks, taking note of tanks due for refills.
  • Counted nightly income, categorizing, and sending to bank on weekly basis.
  • Created attractive merchandise diplays to entice customers to make purchases.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Busser/ Hostess/ Food Runner/ Busser

Papa Lopez
01.2021 - 12.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Cook/Cashier

Pizza Hut
12.2020 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.

Cashier

AMC Theatres
08.2019 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Enforced theater policies to maintain enjoyable viewing experience for all customers.
  • Performed routine inspections of theater to identify safety hazards.
  • Handled emergency situations to maintain safety of staff and customers.
  • Secured theater at end of each shift to prevent theft of theater items.
  • Troubleshot technical issues to maintain high-quality viewing experience.
  • Assisted with special events marketing to increase visibility and maximize ticket sales.
  • Provided information about current and future events at facility.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.
  • Assisted patrons with seating by giving directions and lighting paths.

Education

Bachelor of Science - Nutrition And Dietetics

MSU Denver
Denver, CO
05.2027

High School Diploma -

Liberty High School
Frisco, TX
05.2022

Skills

  • Community Outreach
  • Appointment Scheduling
  • Call Management
  • Account Updating
  • Safety Protocols

Certification

  • CPR & First Aid License - August 2023-August 2025
  • ACLS License - August 2023-August 2025
  • BLS License - August 2023-August 2025

Languages

Spanish
Professional Working
English Sign Language
Limited Working

Timeline

Gas Station Attendant

7/11 Convenience Store
07.2022 - 12.2022

Busser/ Hostess/ Food Runner/ Busser

Papa Lopez
01.2021 - 12.2022

Cook/Cashier

Pizza Hut
12.2020 - 09.2021

Cashier

AMC Theatres
08.2019 - 06.2020

Bachelor of Science - Nutrition And Dietetics

MSU Denver

High School Diploma -

Liberty High School

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