Kate Hazel Ballarta
Glassboro,NJ
Summary
Energetic professional with proven expertise in coffee preparation and a track record of enhancing customer satisfaction at Dunkin'. Skilled in quality control and hospitality service, demonstrating exceptional multitasking and organizational abilities. Achieved significant improvements in service efficiency and cleanliness, ensuring top-notch guest experiences.
Overview
4
4
years of professional experience
Work History
Barista
Dunkin' Brands
Somerdale, NJ
09.2023 - Current
- Checked expiration dates on products to ensure freshness of items served to customers.
- Delivered superior customer service focused on quality and meeting customer needs.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Completed opening, closing and shift change tasks by following company guidelines.
Housekeeper
Juniper Village
Williamstown, NJ
02.2023 - 03.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Responded to requests from guests regarding housekeeping needs.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Barista
Dunkin
Sicklerville, NJ
04.2021 - 09.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
Education
High School Diploma -
Winslow Township High School
Atco, NJ06-2022
Skills
- Opening and closing duties
- Coffee expertise
- Quality control
- Positive and professional
- Hospitality service expertise
- Hospitality and accommodation
- Speedy and efficient
- Friendly and outgoing
- Multitasking and organization
- Deep cleaning
- Interior and exterior cleaning
- Teamwork
- Cleaning and organizing
Timeline
Barista
Dunkin' Brands
09.2023 - Current
Housekeeper
Juniper Village
02.2023 - 03.2024
Barista
Dunkin
04.2021 - 09.2023
High School Diploma -
Winslow Township High School