KATHRYN HILL
Patient Access
Chelmsford,MA
Summary
Experienced healthcare professional with a strong background in patient care. Recent experience as an MA Clerk IV and Administrative Assistant for the CSW department.
in current role, promoted to evening Lead Patient Access Associate, showcasing exceptional leadership skills and a commitment to providing top-notch patient service. Adept at managing administrative tasks, coordinating schedules, and ensuring smooth operations within a fast-paced healthcare environment.
Overview
16
16
years of professional experience
Work History
Lead Patient Access Coordinator
Holy Family Hospital
08.2020 - Current
- Facilitate smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly
- Contribute to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages
- Run reports in Passport/Onesource to edit accounts with errors
- Assist in staff training on new procedures, policies, and software applications to improve overall performance of the department
- Expedite emergency room admissions processes by quickly obtaining necessary authorizations from insurance companies
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information
- Dual trained in ED and Inpatient admissions
- Run weekly report for HLOC errors and correct
- Collect ED copays as necessary
- Provide screening for patients without insurance to see if they would like to apply for Masshealth of NH Medicaid if applicable
- Obtain signatures on packet and return to Financial Counselor for final review
- Assist with staff scheduling
- Enhance communication between departments by regularly updating patient information
Clerk IV
Commonwealth Of Massachusetts
11.2022 - 08.2024
- Administrative Assistant to the Director of Clinical Social Work and Admissions
- Support services for DMH CSW Department at Tewksbury State Hospital
- Run daily reports on admissions and discharges
- Create and maintain spreadsheets for tracking legal status, discharge status and location, DMH eligibility, CSW caseloads, Periodic Review Reminders and others as needed
- Run queries for current stats and update statewide census daily
- Track training and licenses for incoming and current staff
- Input all scores and test dates for hospital and Joint Commission required training
- Prepare job aids for new tasks for the department as needed
- Prepare Universal Referral Packages for patients preparing to discharge
- Prepare materials for weekly staff meeting, take attendance and meeting minutes
- Distribute minutes to administration and department
- Update 2 week projected discharge list weekly and distribute
- Obtain notes as reported for patients by site for monthly statewide interface meetings, scan, glean for relevant cases and distribute to designated distribution lists
- Prepare interview packets for interview panels
- Assist with onboarding new staff for our department
- Request Meditech and Microsoft and email access for all new department staff and agency staff
- Request necessary keys
- Assist admission staff with clerical duties as required
Patient Care Technician
Holy Family Hospital
08.2020 - 01.2022
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient's unique needs
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls
- Documented patient information and care activities in electronic health record
- Perform EKG's
- Obtain POC glucose testing
- Empty catheters and drains and record output
Lead Patient Care Technician
Emerson Hospital
09.2016 - 08.2020
- Promoted a culture of safety by advocating for patient rights and consistently adhering to established guidelines and regulations
- Increased efficiency of patient care processes through effective communication with colleagues, physicians, and management
- Improved patient outcomes by closely monitoring vital signs and reporting any changes to the medical team
- Took and recorded vital signs
- Obtained POC glucose testing, and POC occult blood testing
- Assisted patients with knee replacements with their CPM machines every morning
- Maintained ice machines for all patients that had these ordered
- Trained and retrained PCT's
- Lead monthly PCT meetings
- Acted as a liaison between nursing, rehab staff, and patient care techs
CNA
Lowell General Hospital
03.2009 - 08.2016
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions
- Assisted patients with daily living activities, promoting independence and dignity
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary
- Served on Hygiene committee and took nightly surveys of hand hygiene compliance
- Worked on all types of units
Education
High School Diploma -
Chelmsford High School
North Chelmsford, MABusiness Administration
Middlesex Community College
Bedford, MACertificate - Medical Billing
AAPC
05-2025
CNA/CHHA - Nurse Assistant
American Red Cross
Haverhill, MA06-2005
Skills
- Cash Management
- Calendar Management
- Spreadsheet development
- Document Editing
- Information Security
- Microsoft Office Suite
- Administrative Support
- Office Machine Operation
- Database Management
- Data Gathering
- Registration management
- EMR
Personal time
Volunteer Injured/orphaned wildlife transport in Massachusetts.
Reiki Master
Timeline
Clerk IV
Commonwealth Of Massachusetts
11.2022 - 08.2024
Lead Patient Access Coordinator
Holy Family Hospital
08.2020 - Current
Patient Care Technician
Holy Family Hospital
08.2020 - 01.2022
Lead Patient Care Technician
Emerson Hospital
09.2016 - 08.2020
CNA
Lowell General Hospital
03.2009 - 08.2016
High School Diploma -
Chelmsford High School
Business Administration
Middlesex Community College
Certificate - Medical Billing
AAPC
CNA/CHHA - Nurse Assistant
American Red Cross
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