Kateia Carter
Fayetteville,Georgia
Summary
Results-driven operations manager with a proven track record of optimizing processes and leading teams to achieve operational excellence. Seeking to leverage strong organizational and leadership skills to excel in a Human Resources position, adept at fostering a positive work environment and driving employee engagement.
Overview
12
12
years of professional experience
Work History
Human Resources Generalist
CEVA Logistics U.S
01.2024 - Current
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Implemented and supervised orientation procedures for new hires.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
Human Resources Coordinator
Bass Pro Shops
07.2022 - 05.2023
- Streamlined recruitment processes, including ongoing recruitment for seasonal and permanent staff
- Coordinated new hire onboarding, including desk setup, equipment, and systems setup
- Conducted background checks and managed I9 verifications
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks for location with 200+ employees
- Coordinated and supported employee engagement efforts, aligning with the need for activities like employee events and culture initiatives
- Responded to inquiries regarding HR policies and procedures
- Developed strong professional partnerships and assisted in resolving employee issues
- Utilized HRIS systems, including Workday, for various HR transactions, aligning with the need for HRIS utilization in the listed competencies.
Sales Support Associate (Part-time)
Nordstrom Rack
10.2021 - 06.2022
- Provided exceptional customer service by assisting customers in finding desired items and promoting loyalty programs
- Maintained organized stockrooms, completed inventory processes, and contributed to visual merchandising efforts.
Ramp Operations Manager
FedEx
10.2012 - 08.2021
- Led a team of 60+ employees in a fast-paced operational environment, maintaining efficiency and compliance with company policies
- Collaborated with the Recruitment team to identify and fill open positions, ensuring alignment with workforce needs
- Facilitated smooth onboarding processes, including security clearances for new hires and existing employees
- Analyzed key performance metrics and provided reports to Senior Management, facilitating data-driven decision making and continuous improvement plans
- Resolved staff conflicts, actively listening to concerns and finding appropriate solutions
- Cultivated positive rapport with employees, promoting retention and teamwork
- Utilized compliance tools, corrective actions, and identification of deficiencies to mitigate audit risks
- Complied and monitored data for employee records and personnel documents to support accurate record keeping.
Education
BBA - Business Management
Strayer University
Memphis, TN12.2024
Skills
- Talent Acquisition
- Conflict Resolution & Employee Relations
- Communication & Interpersonal Skills
- HRIS utilization (Workday)
- Training and Development
- Project Management
- Process Improvement & Workflow Optimization
- Microsoft Office (Word, Excel, PowerPoint)
- Compliance
- Payroll Management (Kronos)
- Onboarding and orientation
- Database management
- Training and development
- Performance management
- HRIS utilization
- Recruitment
- Microsoft Office proficiency (Word, Excel, PowerPoint)
- Communication
- Organizational skills
- Adaptability and flexibility
- Problem-solving
Accomplishments
- Successfully managed and streamlined recruitment processes, resulting in a 10% increase in hiring volume during a National Hiring Event.
- Revitalized employee appreciation program, leading to a 7% increase in morale and retention rates.
- Developed a training program that increased retention by 15%, improved morale, and boosted productivity by 20%.
Timeline
Human Resources Generalist
CEVA Logistics U.S
01.2024 - Current
Human Resources Coordinator
Bass Pro Shops
07.2022 - 05.2023
Sales Support Associate (Part-time)
Nordstrom Rack
10.2021 - 06.2022
Ramp Operations Manager
FedEx
10.2012 - 08.2021
BBA - Business Management
Strayer University
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