Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KATE KANE

Palmyra,Pennsylvania

Summary

Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Office Manager/HIS Apprentice

Jul Hearing Solutions
Mt. Joy, Pennsylvania
11.2024 - Current
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Developed and implemented office policies and procedures.
  • Assisted in recruiting, onboarding and training new employees.
  • Provided training to new hires on office policies and procedures.
  • Provided administrative support to management team including preparing reports and presentations.
  • Developed effective communication strategies between departments within the organization.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored inventory levels and placed orders when needed.
  • Maintained confidential records relating to personnel matters.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Supervised staff members, organized schedules and delegated tasks.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Used judgment and initiative in handling confidential matters and requests.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed office inventory and placed new supply orders.

Office Manager

Cleona Dental
Cleona, PA
04.2019 - 11.2024
  • Developed and implemented office policies and procedures.
  • Assisted in recruiting, onboarding and training new employees.
  • Provided training to new hires on office policies and procedures.
  • Assisted in developing budgets for departmental expenses.
  • Organized company events including holiday parties, team building activities .
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Provided administrative support to management team including preparing reports and presentations.
  • Developed effective communication strategies between departments within the organization.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Educated patients on proper oral hygiene techniques and habits.
  • Took digital X-rays of teeth using radiographic equipment.
  • Ordered supplies necessary for daily operations of the practice.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Maintained a neat, clean and organized environment throughout the office.
  • Sterilized instruments according to established guidelines and protocols.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Processed requests for pre-authorization of treatments from providers on behalf of patients.
  • Prepared detailed financial reports outlining accounts receivable status for each provider and insurer combination.
  • Verified patient insurance coverage and eligibility for dental services.
  • Created and maintained accurate electronic records of all insurance claims and payments.
  • Maintained relationships with third party payers in order to obtain timely payment on submitted claims.
  • Responded promptly to inquiries from patients, providers, and insurers regarding claim status.
  • Corresponded with patients, providers, and insurance companies to ensure timely processing of claims.
  • Analyzed trends in denied claims or other problems that might indicate a need for policy changes or additional training.
  • Reviewed the accuracy of data entered into a variety of computer systems and databases.
  • Evaluated different plans offered by various insurers to determine which would best meet the needs of new patients.

Office Manager/Dental Assistant

5th Avenue Dental
Lebanon, Pennsylvania
03.2016 - 04.2019
  • Monitored inventory levels and placed orders when needed.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Developed and implemented office policies and procedures.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Provided administrative support to management team including preparing reports and presentations.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Educated patients on proper oral hygiene techniques and habits.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Took digital X-rays of teeth using radiographic equipment.
  • Ordered supplies necessary for daily operations of the practice.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Processed requests for pre-authorization of treatments from providers on behalf of patients.
  • Prepared detailed financial reports outlining accounts receivable status for each provider and insurer combination.
  • Verified patient insurance coverage and eligibility for dental services.
  • Created and maintained accurate electronic records of all insurance claims and payments.
  • Maintained relationships with third party payers in order to obtain timely payment on submitted claims.
  • Responded promptly to inquiries from patients, providers, and insurers regarding claim status.
  • Corresponded with patients, providers, and insurance companies to ensure timely processing of claims.
  • Evaluated different plans offered by various insurers to determine which would best meet the needs of new patients.
  • Resolved any discrepancies between patient billing statements and insurance reimbursements.

Office Manager/Lead Oral Surgery Assistant

Dr. Donald D. Dinello DMD P.C.
Harrisburg, Pennsylvania
03.1996 - 03.2016
  • Assisted in recruiting, onboarding and training new employees.
  • Organized company events including holiday parties, team building activities .
  • Maintained filing system for records, correspondence and other documents.
  • Developed and implemented office policies and procedures.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Ensured that all instruments were properly cleaned and sanitized prior to use.
  • Coordinated with insurance companies to obtain authorization for treatments.
  • Maintained a safe environment for all patients throughout the procedure.
  • Provided emotional support to patients before, during, and after their treatments.
  • Demonstrated knowledge of sterilization techniques and infection control protocols.
  • Monitored vital signs such as pulse rate, blood pressure, and respiration rate before, during, and after surgery.
  • Prepared treatment rooms with necessary instruments, supplies, and medications.
  • Assisted in preparing materials and equipment for dental surgeries.
  • Collaborated with other healthcare professionals regarding patient care plans.
  • Facilitated discharge planning by providing patient and family education on follow up care instructions.
  • Provided post-operative care for patients recovering from surgery.
  • Processed requests for pre-authorization of treatments from providers on behalf of patients.
  • Prepared detailed financial reports outlining accounts receivable status for each provider and insurer combination.
  • Verified patient insurance coverage and eligibility for dental services.
  • Created and maintained accurate electronic records of all insurance claims and payments.
  • Maintained relationships with third party payers in order to obtain timely payment on submitted claims.

Education

Some College (No Degree) - Computer/Secretarial

Harrisburg Area Community College
Harrisburg, PA

Skills

  • Office management
  • Employee training
  • Inventory management
  • Team collaboration
  • Attention to detail
  • Bookkeeping

Certification

  • X-Ray Certification
  • CPR Certified
  • HIS Apprentice Certificate

Timeline

Office Manager/HIS Apprentice

Jul Hearing Solutions
11.2024 - Current

Office Manager

Cleona Dental
04.2019 - 11.2024

Office Manager/Dental Assistant

5th Avenue Dental
03.2016 - 04.2019

Office Manager/Lead Oral Surgery Assistant

Dr. Donald D. Dinello DMD P.C.
03.1996 - 03.2016

Some College (No Degree) - Computer/Secretarial

Harrisburg Area Community College

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