Hi, I’m
Kate L. Williams
Bothell,WA
Summary
Motivated Accounts Receivable Analyst able to support large volume of customers. Oversee credit invoicing and collections, reconciling disputes and recommend improvements to increase value. Blended exposures and expertise in the fields of customer service/client relationship building, office administration. Commended team players with positive attitude and strong organization skills to meet strict deadlines. Highly organized, goal-oriented, and possess the ability to respond effectively and efficiently while maintaining flexibility and composure.
Overview
5
years of professional experience
1
Certification
Work History
Mockingbird Marketing
Executive Assistant
10.2017 - 10.2018
Job overview
- A boutique agency focused on serving the legal field with full scope digital marketing engagements
- The EA role required attention to detail, solid organizational skills, and the ability to meet tight deadlines while juggling multiple critical requests across all teams
- I was able to work successfully in a team environment and handle multiple departments such as AR, client and vendor billing, payment processing, invoice consolidation and inquires, budgeting recommendations, recruiting, executive calendar and travel management, office management and event planning, lead intake and sales assistance.
- I acted as a seamless extension of the executive team to staff
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- I proactively anticipated needs of the President and VP, while creating improvements to build capacity for the leadership team
- I completed complex tasks quickly with little to no guidance, reacted with appropriate urgency, and executed action items.
Content26
SEM Account Manager
06.2017 - 10.2017
Job overview
- Functioned as key account relationship holder with multiple large clients
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Created unique content and advertising campaigns on a proprietary Amazon SEM platform
- Worked to improved product discoverability and provided a compelling digital shopping experience.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
CDK Global
Account Advocate (Account Manager)
05.2013 - 06.2017
Job overview
- Highly valued client facing role, balanced up to 50+ accounts simultaneously, maintained developed, and expanded contracts via regular contact and professional relationships with each.
- Consult closely with assigned clients to optimize their website presence and ensure that the website strategy is aligned with the customer’s business objectives as well as the partnering OEM
- Effectively working with other team members including other Account Advocates, SEO Specialists, web and content developers etc
- Content/Development assets teams, Technical Support Specialists and fulfillment partners to develop and execute optimization plans that meet ROI and website enhancement requirements
- Document all customer communication and optimization activity, in detail within Salesforce
- Drive regular and positive contact with clients to review program strategy and performance
- Interact professionally and confidently with CDK clients
- Interact professionally and confidently with CDK Sales Executives and other CDK personnel
- Prepare and present monthly performance reports for clients in a self-driven strategy meeting
- Prepare internal performance reports as specified by management
- Proactively review websites for necessary content changes, or performance issues
- Evaluate website, SEO and paid search performance metrics and identify areas requiring optimization; provide recommendations and digital consultation on how to drive business goals
- Participate as a SME in UAT testing and provide product advancements from AA role perspective
- Participated as a mentor and new hire trainer to help them achieve role initiatives.
Education
University of IdahoMoscow, ID
Bachelor of Science from Advertising
University Overview
- Minor in Business Communications and Marketing
- Dean's List
Skills
- Google Suite
- Slack
- Teamwork
- Salesforce
- Communication- written and spoken
- Quickbooks
- Advanced MS Office Suite Proficiency
- Proper Phone Etiquette
- Business Correspondence
- Conflict Management
- Mail Handling
- Meeting Agendas and Minutes
- Project Planning
- Strong Problem Solver
- Appointment Setting
- Executive Support
- Customer Inquiries
- Delinquency Monitoring
- Past Due Procedures
- Collection Calls
- Customer Service Orientation
- Accounts Payable and Receivable Auditing
- Corporate Reporting
- Correspondence Writing
- Corrective Actions
- Process Improvement Initiatives
- Office Support
- Timely Processing
- Maintaining Accounting Ledger
- Customer Notifications
- Microsoft Office
- Daily Ledgers
- Office Supplies and Inventory
- Quarterly Reviews
- Monetary Transactions
Certification
Introduction to Coding via SheCodes
Web Development (JavaScript) via SheCodes
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Assistant
Mockingbird Marketing
10.2017 - 10.2018
SEM Account Manager
Content26
06.2017 - 10.2017
Account Advocate (Account Manager)
CDK Global
05.2013 - 06.2017
University of Idaho
Bachelor of Science from Advertising
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