Katelan Hawthorne
Office Administrator
Arkadelphia,AR
Summary
Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Office Assistant
Crye Leike Pro Elite Realty
Arkadelphia, AR
03.2023 - 05.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Maintained and updated office records, both digital and physical.
- Collaborated with various departments to complete assigned tasks.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Utilized office management software to record and track customer information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Supported staff on special assignments and ad hoc projects.
Customer Service Representative
Southeastrans
Little Rock, AR
10.2021 - 03.2023
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Sykes Enterprises, Inc
11.2019 - 07.2021
- Assisted customers per inbound and outbound calls and chat
- Assisted customers with billing, technical concerns, and other account concerns
Office Receptionist
Arlington Resort Hotel and Spa
03.2019 - 11.2019
- Assisted customers via inbound calls per reservations, hotel activities and package availability
- Clerical Work
- Printed off morning and evening reports for night audit workers
Work Study Student
University Of The Ozarks, Ruth Walton
Clarksville , AR
08.2016 - 12.2018
- Assisted supervisor by organizing files,creating binders for different events and important documents
- Handled outbound calls to job vendors, colleges, and graduates
- Researched jobs and colleges for job fairs
- Recorded addresses for colleges in our databases
- Organized senior profiles of recently graduated seniors as part of a group project
- Reached out to recently graduating seniors about career path and job placement as part of a group project
- Displayed posters for events across campus
- Attended, organized, and worked job fair
- Assisted on a monthly career corner posting for all undergraduates, as part of a group project
- University of the Ozarks Student Engagement and Global Initiative Welcome Desk
- Worked reception desk to answer and transfer incoming calls to appropriate persons, offices and departments; including persons at front desk
- Trained new receptionist work study students on policies and procedures
- Notetaker/ Tutor (Student Success Center/ Jones Learning Center)
- Notetaker for religion courses taken that semester
- Tutored for Old Testament in Jones Learning Center – Alternate learning environment
Education
Bachelor of Arts - Religion
University of the Ozarks
01.2016 - 12.2018
Core Content - English
Henderson State University
Arkadelphia, AR 08.2015 - 08.2016
Skills
Clerical Work, Customer Service, Customer Satisfaction, Computer Contempacy, Creative Solutionsundefined
Accomplishments
- Awarded 2nd highest ranking worker for entire company, for professionalism and proficiency at Skyes Inc, multiple months in a row.
- Created an index of policies and procedures when Skyes changed company system, that was implemented by management.
- Hand selected by CEO of the Arlington Resort Hotel and Spa, to lead staff in greeting the owners and other high business officials.
Timeline
Office Assistant
Crye Leike Pro Elite Realty
03.2023 - 05.2023
Customer Service Representative
Southeastrans
10.2021 - 03.2023
Customer Service Representative
Sykes Enterprises, Inc
11.2019 - 07.2021
Office Receptionist
Arlington Resort Hotel and Spa
03.2019 - 11.2019
Work Study Student
University Of The Ozarks, Ruth Walton
08.2016 - 12.2018
Bachelor of Arts - Religion
University of the Ozarks
01.2016 - 12.2018
Core Content - English
Henderson State University
08.2015 - 08.2016
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