Katelenn Higginbottom
Chandler,AZ
Summary
Customer service professional experienced in both call center and retail store setting. Productive relationship building, excellent listening to customer needs and articulating product benefits. Dependable, reliable and able to perform duties with minimal supervision.
Overview
9
9
years of professional experience
Work History
Promoter
Relentless Beats
Phoenix, AZ
09.2024 - Current
- Boosted ticket sales through targeted social media campaigns.
- Established online presence on social media platforms and other mediums to elicit customer engagement.
- Self-motivated, with a strong sense of personal responsibility.
- Help the company push events out to bigger and different crowds on social media.
Float Consultant/ Sales
True Rest Float Spa
Chandler, AZ
06.2024 - 07.2025
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Warehouse Worker
FedEx
Chandler, AZ
09.2023 - 03.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Sales Associate
Home Depot
Chandler, AZ
11.2022 - 08.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales Associate
Rainbow Clothing Store
Tempe, AZ
10.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Call Center Representative
Jiffy Lube
AZ
11.2018 - 12.2019
- Answered approximately 80 to 90 inbound calls per day
- Discussed service issues and offered possible solutions
- Provided information on additional products and services
- Followed the conversation script provided and kept customer calls to under 7 minutes
- Escalated calls as needed for further resolution
Customer-Focused Technician
Jiffy Lube
AZ
09.2018 - 11.2018
- Greeted customers once they arrived and communicated their vehicle order to the upper bay technician
- Assessed service needs with customers while providing product and service information
- Completed assessment of vehicles, informed customer of any issues, and provided product and service solutions
- Changed oils and filters, checked tire pressure, and added fluids as needed
- Properly handled and moved customer vehicles
Merchandise Intern
Fresh Empire
Phoenix, AZ
04.2016 - 08.2018
- Interacted with teens during marketing events to provide program info and membership
- Organized retail merchandise and give-away merchandise prior to each event
- Processed merchandise transactions via square as well as cash handling
- Provided final count of sales and remaining inventory after each event for restock
Education
Fine Arts - undefined
Mesa Community College
Mesa, AZ06.2025
High School Diploma - undefined
Hope High School
Glendale, AZ06.2020
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Issue resolution
- Time management
- Client engagement
- Continuous improvement
- Client rapport
Timeline
Promoter
Relentless Beats
09.2024 - Current
Float Consultant/ Sales
True Rest Float Spa
06.2024 - 07.2025
Warehouse Worker
FedEx
09.2023 - 03.2024
Sales Associate
Home Depot
11.2022 - 08.2023
Sales Associate
Rainbow Clothing Store
10.2021 - 04.2022
Call Center Representative
Jiffy Lube
11.2018 - 12.2019
Customer-Focused Technician
Jiffy Lube
09.2018 - 11.2018
Merchandise Intern
Fresh Empire
04.2016 - 08.2018
Fine Arts - undefined
Mesa Community College
High School Diploma - undefined
Hope High School