Katelin Cuevas
Bakersfield,Ca
Summary
Dynamic Front Office Administrator with extensive experience at Personalized Family Medicine, Inc. Proven expertise in medical office administration and patient scheduling, complemented by exceptional customer service skills. Adept at training staff and enhancing operational efficiency, ensuring a patient-focused environment while maintaining HIPAA compliance and accuracy in insurance processing.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Office Administrator / Office Manager
Personalized Family Medicine, Inc.
Bakersfield, Ca
06.2014 - Current
- Oversaw daily front office operations, including patient scheduling and insurance processing.
- Delivered exceptional service in a fast-paced medical practice, ensuring accuracy in workflows.
- Trained and supervised administrative staff to foster a patient-focused work environment.
- Facilitated effective communication between patients and medical staff to elevate service quality.
- Managed patient scheduling and appointment coordination for streamlined office functions.
- Assisted in onboarding new patients, providing crucial information and resources.
- Verified insurance details and processed claims to support billing procedures.
- Organized office supplies and equipment to maintain efficient operations.
Medical Receptionist
Preferred Family Care Physicians
Bakersfield, Ca
01.2012 - 01.2014
- Returned to former position due to proven reliability and strong patient rapport.
- Managed high call volume, appointment bookings, and patient intake while maintaining confidentiality.
- Coordinated follow-ups, referrals, and insurance verification with minimal supervision.
Medical Receptionist
San Dimas Medical Group
Bakersfield, Ca
01.2011 - 01.2012
- Handled front desk responsibilities for a busy women’s health practice, including patient scheduling, prior authorizations, and insurance verification.
- Provided a supportive and professional environment for patients dealing with sensitive health matters.
- Assisted with appointment reminders and prenatal record management.
Medical Receptionist
Preferred Family Care Physicians
Bakersfield, Ca
01.2009 - 01.2011
- Served as first point of contact for patients in a high-volume clinic.
- Scheduled appointments, answered phones, and coordinated insurance and billing information.
- Developed strong relationships with long-term patients through excellent service and communication.
Receptionist
Apollonia Dental
Bakersfield, Ca
01.2008 - 01.2009
- Managed front desk duties including check-in/check-out, insurance coordination, and scheduling.
- Maintained dental records and supported clinical staff in ensuring smooth daily operations.
Administrative Assistant
Choice Property Management
Bakersfield, Ca
01.2006 - 01.2009
- Assisted with tenant communication, rent collection, lease processing, and general office administration.
- Supported maintenance coordination and managed filing systems for multiple properties.
Education
High School Diploma -
Foothill High School
Bakersfield, Ca05-2006
Skills
- Front office and reception management
- Medical office administration
- Appointment scheduling and calendar management
- Insurance verification and patient intake
- Customer service and client communication
- Electronic health records (EHR/EMR)
- HIPAA compliance and confidentiality
- Property management support
- Microsoft Office proficiency
- Multi-line phone systems
- Computer troubleshooting
- Patient scheduling and records management
- Insurance processing and claims handling
- Office management and coordination
- Call handling and telephone reception
- Staff training and development
- Attention to detail in tasks
- Visitor management strategies
- Inventory control and supply management
- Team leadership skills
- Time management techniques
- Problem-solving abilities
- Meeting coordination skills
- Payroll and accounts payable/receivable
Certification
- HIPAA Training
- Blood Borne Pathogen annual training
References
References available upon request.
Timeline
Front Office Administrator / Office Manager
Personalized Family Medicine, Inc.
06.2014 - Current
Medical Receptionist
Preferred Family Care Physicians
01.2012 - 01.2014
Medical Receptionist
San Dimas Medical Group
01.2011 - 01.2012
Medical Receptionist
Preferred Family Care Physicians
01.2009 - 01.2011
Receptionist
Apollonia Dental
01.2008 - 01.2009
Administrative Assistant
Choice Property Management
01.2006 - 01.2009
High School Diploma -
Foothill High School
Similar Profiles
Oviya PonnuswamyOviya Ponnuswamy
Intern at Personalized Medicine IncorporationIntern at Personalized Medicine Incorporation
Kassidy KempKassidy Kemp
Phlebotomy Externship at Laboratory for Personalized Molecular MedicinePhlebotomy Externship at Laboratory for Personalized Molecular Medicine
KIMBERLY STODDARDKIMBERLY STODDARD
Certified Medical Assistant at Personalized AInternal MedicineCertified Medical Assistant at Personalized AInternal Medicine
Ashley PiedraAshley Piedra
Certified Nurse Assistant – Telemetry Department at Adventist Health BakersfieldCertified Nurse Assistant – Telemetry Department at Adventist Health Bakersfield
Donalyn PilloraDonalyn Pillora
RN at Mercy Hospital of BakersfieldRN at Mercy Hospital of Bakersfield