KATELIN D'ADDEZIO
Madison,WI
Summary
Dynamic security professional with extensive experience at Unity Point Health, excelling in crisis intervention and reporting. Proven ability to enhance team collaboration and prioritize tasks effectively, resulting in improved safety protocols. Recognized for exceptional customer service and successful incident investigations, ensuring a secure environment for all stakeholders.
Overview
9
9
years of professional experience
Work History
Hospital Security Officer
Unity Point Health
08.2024 - Current
- Maintain a safe and secure environment for patients, staff, and visitors by conducting routine patrols and monitoring surveillance systems.
- Delivered exceptional customer service by assisting patients and visitors with directions, information, and general inquiries.
- Completed training in crisis intervention, de-escalation techniques, and first aid/CPR to enhance emergency response capabilities.
- Performed thorough investigations of security incidents, prepared detailed documentation, and recommended corrective actions.
- Enforced access control procedures to ensure only authorized personnel entered restricted hospital areas.
- Coordinated with local law enforcement agencies to ensure effective response and resolution of incidents requiring external support.
Regional Manager
Obrein
05.2023 - 08.2024
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Conducted drills to keep security staff on alert and proficient with established plans.
Assistant Store Manager
Walmart
03.2019 - 08.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Asset Protection Associate/Front End Retail Cashier
Walmart
07.2016 - 03.2019
- Wrote reports outlining activities and results.
- Checked CCTV for evidence of shoplifting.
- Contacted local authorities and apprehended shoplifters.
- Wrote reports for internal and external crime, burglary, or theft.
- Controlled reduction of loss inventory by protecting company assets.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
Education
High School Diploma -
Little Chute High School
WisconsinSkills
- Reporting and documentation
- Task prioritization
- Team collaboration
- Alarm response
- Detail orientation
- Policy enforcement
- ER security
- Public safety
- De-escalation techniques
- Security training
- Visitor management
- Incident reporting
- Security camera monitoring
- Premises surveillance
Timeline
Hospital Security Officer
Unity Point Health
08.2024 - Current
Regional Manager
Obrein
05.2023 - 08.2024
Assistant Store Manager
Walmart
03.2019 - 08.2023
Asset Protection Associate/Front End Retail Cashier
Walmart
07.2016 - 03.2019
High School Diploma -
Little Chute High School