Katelin Ellsworth
Manchester,NH
Summary
Dynamic and results-oriented professional with extensive experience in food service and customer engagement, notably at Dunkin' Donuts. Excelled in order management and team collaboration, significantly enhancing customer satisfaction. Skilled in safe food handling and effective communication, consistently delivering high-quality service and operational efficiency. Trustworthy Janitorial Worker with background keeping interiors clean and in good condition. Detailed when cleaning various surfaces using appropriate cleaning supplies. Friendly and professional when greeting or interacting with others during work. Skilled Job Title with more than Number years experience in housekeeping and custodial maintenance. Possessing superb interpersonal and communication skills. Organized Job Title with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Dependable Janitor with comprehensive background in cleaning services and grounds maintenance. Exceptional attendance record.
Overview
14
14
years of professional experience
Work History
Crew Member
Dunkin' Donuts
02.2023 - 12.2023
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
- Completed milkshakes and ice cream desserts for customers.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Cook
Route 1 Take Out
03.2019 - 08.2020
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Sandwich Artist
Subway
04.2017 - 03.2018
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Operated manual and electric appliances to peel, slice, and trim food.
- Shared information with customers about menu items, preparation methods, and ingredients.
Sandwich Artist
Subway
12.2014 - 06.2016
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Operated manual and electric appliances to peel, slice, and trim food.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Greeted guests, promoted specials, and took orders.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Restocked and rotated stock in display case to mitigate stock loss.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and presented food in compliance with health and safety guidelines.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Accurately operated cash register to process customer payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Clean Crew
L&S Janitorial
11.2009 - 03.2012
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
GED - High School
Belfast Adult Ed
Belfast, MESkills
- Order Management
- Food Preparation
- Beverage Preparation
- Customer Engagement
- Cooking
- Customer Service
- Food Running
- Safe Food Handling
- Health Code Compliance
- Drive-Thru Operations
- Menu Memorization
- Inventory Restocking
- Performance Improvement
- Complex Problem-Solving
- Workplace Efficiency
- Passenger relations
- Clear Communication
- Knotting expertise
- Cleaning
- Verbal and written communication
- Commercial fishing
- Interactive communication skills
- Table setting knowledge
- Cash Handling
- Crew Leadership
- Safety awareness
- Housekeeping
- Radar system operations
- Visual Communication
- Production Line Work
- Taking Orders
- Steering
- Initiative and Self-Motivation
- Integrity and Honesty
- State regulations knowledge
- Store Opening and Closing
- Time Management
- Equipment Maintenance
- Sales expertise
- Team Contributions
- Positive Company Representation
- Machine Operations
- Ordering Procedures
- Company standards
- Problem-Solving
- Point-of-sale transactions
- Teamwork and Collaboration
- Supplies Monitoring and Restocking
- Point of sale operation
- Flexible Schedule
- Sanitizing
- Point of sale system
- Safety
Timeline
Crew Member
Dunkin' Donuts
02.2023 - 12.2023
Cook
Route 1 Take Out
03.2019 - 08.2020
Sandwich Artist
Subway
04.2017 - 03.2018
Sandwich Artist
Subway
12.2014 - 06.2016
Clean Crew
L&S Janitorial
11.2009 - 03.2012
GED - High School
Belfast Adult Ed
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