Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katelin Foster

Lanett

Summary

Dynamic and compassionate professional with extensive experience in patient care and customer service. Excelled in vital signs monitoring and fostering positive relationships, achieving high customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. in cash handling and MS Office, consistently exceeded sales goals. Demonstrated critical thinking and empathy, ensuring quality care and service excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CNA

Lagrange Care Center
10.2024 - Current
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

CNA

Diversicare of Lanett
01.2022 - 10.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Assembly Line Worker

A1 Employment
01.2021 - 01.2022
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Boxed, labeled, and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.

CSR, Sales

Afni Inc, Verizon
06.2019 - 01.2021
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
  • Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives.
  • Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.

CSR/Cashier Team Lead

Kroger
10.2017 - 05.2019
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Valley High School
Valley, AL
05-2018

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Customer service
  • Active listening
  • Critical thinking, Decision-making
  • Cash handling
  • Staff training
  • MS office
  • Work prioritization
  • Attention to detail

Certification

  • First Aid Certification - American Red Cross or American Heart Association.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Timeline

CNA

Lagrange Care Center
10.2024 - Current

CNA

Diversicare of Lanett
01.2022 - 10.2024

Assembly Line Worker

A1 Employment
01.2021 - 01.2022

CSR, Sales

Afni Inc, Verizon
06.2019 - 01.2021

CSR/Cashier Team Lead

Kroger
10.2017 - 05.2019

High School Diploma -

Valley High School

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Katelin Foster