Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Katelin Gillespie

Nazareth

Summary

Dynamic and results-driven professional with extensive experience at Emergency Medical Technician, excelling in customer service and relationship building. Proven ability to enhance customer satisfaction through effective problem-solving and triage skills. Skilled in training staff and maintaining a clean, compliant environment, ensuring a welcoming atmosphere for all.

Recent graduate with foundational knowledge in EMT and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Possesses versatile skills in care for people, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

7
7
years of professional experience

Work History

Bartender

Saucon Valley Country Club
03.2022 - 12.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed accurate accounting at the end of each shift.
  • Performed opening and closing duties, setting up for incoming shift, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Went above and beyond to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bar Manager/Head Bartender

Essence Hookah Lounge
01.2018 - 02.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
  • Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.

Front Desk Staff/Membership Clerk

Steel Fitness Club
07.2018 - 12.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent verbal communication skills.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.

Education

Graduated. Certified After Passing NREMT - Emergency Medical Training

Lehigh Valley Health Network EMT Program
Lehigh County, PA
09-2034

No Degree - Criminal Justice

Lehigh Carbon Community College
Schnecksville, PA
08-2017

Catasauqua High School
Catasauqua, PA
06-2017

Skills

  • Skilled at prioritizing tasks simultaneously
  • Customer service proficiency
  • Analytical problem-solving
  • Managing challenging customer interactions
  • Trustworthy performance
  • Collaborative mindset
  • Effective patience
  • Approachable demeanor
  • Effective troubleshooting abilities
  • Understanding of HIPAA regulations
  • Honest and dependable
  • Maintains composure
  • Relationship building
  • Skilled in active listening

Timeline

Bartender

Saucon Valley Country Club
03.2022 - 12.2024

Front Desk Staff/Membership Clerk

Steel Fitness Club
07.2018 - 12.2018

Bar Manager/Head Bartender

Essence Hookah Lounge
01.2018 - 02.2023

Graduated. Certified After Passing NREMT - Emergency Medical Training

Lehigh Valley Health Network EMT Program

No Degree - Criminal Justice

Lehigh Carbon Community College

Catasauqua High School

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Katelin Gillespie