Katelin Hobbs
Lubbock,TX
Summary
Experienced Continuity of Care Liaison with a strong background in healthcare coordination, patient advocacy, and cross-functional collaboration. Proven ability to ensure smooth transitions between care settings, optimize patient outcomes, and support interdisciplinary teams. Adept at fostering relationships with patients, families, and healthcare providers to streamline care plans, resolve challenges, and uphold patient-centered care principles. Skilled in case management, resource navigation, and compliance with healthcare regulations. Committed to enhancing care continuity through effective communication, empathy, and problem-solving. Dedicated Liaison professional with strong interpersonal and organizational skills. Qualified and mature with exceptional abilities in mediation and legal support. Fortes include preparing departments with detailed strategies to achieve desired outcomes and developing and analyzing internal procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Continuity Of Care Liaison
StarCare Specialty Health Systems
12.2023 - Current
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
- Successfully communicated with entities inside and outside of business.
- Maintained database systems to track and analyze operational data.
- Facilitated meetings with outside entities to ensure a smooth transition for inmates.
- Maintained multiple Excel Spreadsheets to ensure accurate and proper tracking of JBCR program and inmate status.
IT Recruiter
Ensunet Technology Group
08.2022 - 11.2023
- Developed and implemented effective recruitment strategies to source qualified IT professionals
- Identified, assessed and evaluated potential IT candidates for various roles in the organization
- Drafted job descriptions for IT positions based on organizational needs and requirements
- Conducted initial screening of resumes and applications to identify suitable candidates for further evaluation
- Scheduled and conducted interviews with shortlisted applicants for IT positions
- Coordinated with hiring managers to understand their staffing needs and provided them with appropriate recommendations
- Maintained a database of potential IT candidates by sourcing from online job portals, professional networks and other sources
- Provided guidance to new hires regarding onboarding process, company policies
- Assisted in developing training programs for new recruits as part of their orientation process
- Monitored performance metrics related to recruitment activities such as time-to-fill rate, cost per hire
- Collaborated closely with internal stakeholders such as HR personnel, departmental heads., to ensure successful completion of recruitment processes
- Compiled reports on recruiting activities including number of vacancies filled, open requisitions, diversity statistics
- Researched competitive salary data to determine market rate salaries for different roles within the company's IT department
- Evaluated applicant qualifications against position requirements and provided feedback accordingly
- Ensured compliance with all applicable laws related to employment practices during the recruitment process
- Analyzed trends in the labor market related to technology skillsets required by organizations
- Developed innovative approaches towards enhancing employer branding initiatives aimed at attracting top talent in the field of Information Technology
- Screened resumes and conducted pre-screen interviews and preliminary technical assessments of candidates
- Used job boards, internet tools and career fairs to source both passive and active candidates
- Collaborated with internal and external clients to understand hiring needs and goals
- Maintained database of established ongoing outreach efforts for qualified IT candidates to provide proactive approach to recruiting needs
- Created job ads and wrote job descriptions
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health
- Interviewed job applicants to obtain information on work history, education or job skills
- Sourced, qualified and conducted screening interviews with job candidates
- Contacted job applicants to inform of application status
- Informed job applicants of duties and responsibilities, compensation and benefits
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals
- Hired employees and processed hiring-related paperwork
- Successfully placed candidates in various IT roles, including software developers, network engineers, data analysts, and project managers.
- Improved overall company efficiency through implementation of new recruitment methodologies such as video interviewing and online assessment tools.
Medical Billing Associate
Healthcare Financial Systems
03.2022 - 07.2023
- Maintained patient records, verifying accuracy and completeness of data entered into the system
- Assisted in resolving discrepancies between bills and insurance companies
- Performed follow-up on unpaid claims to ensure timely resolution
- Researched and resolved billing issues with insurance companies
- Reviewed patient accounts for accuracy and compliance with federal regulations
- Provided customer service support to patients regarding their billing inquiries
- Analyzed account histories for payment patterns or irregularities that require further investigation
- Developed strategies to improve collection efforts of outstanding balances due from payers
- Ensured all documentation is properly completed prior to submitting claims electronically or manually
- Verified patient eligibility and benefits coverage through online portals or telephone calls
- Identified incorrect coding issues that may result in underpayments or denials of claims
- Applied HIPAA privacy and security regulations while handling patient information
- Reviewed claims for coding accuracy
- Reviewed account information to confirm patient and insurance information is accurate and complete
- Input details into accounts and tracked payments
- Interpreted medical terminology and pharmacological information to translate information into coding system
- Performed insurance verification, pre-certification and pre-authorization
- Answered customer questions to maintain high satisfaction levels
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices
- Executed account updates and noted account information in company data systems
Medical Receptionist
Grace Medical Center
04.2021 - 09.2021
- Greeted and checked in patients, updating patient information in computer system
- Verified insurance coverage for appointments and collected co-payments as required
- Scheduled patient appointments, verifying accuracy of appointment times with providers
- Answered incoming calls, responding to inquiries from patients and other medical offices
- Prepared charts for new patients, ensuring all necessary forms were completed correctly
- Assisted with filing of medical records and documents, maintaining accurate electronic files
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints
- Maintained supply inventory for office area, ordering items as needed and stocking shelves
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Called patients to confirm scheduled appointments and obtain additional details
- Entered insurance, demographics and health history into patient database
- Answered multi-line phone system and directed callers to requested personnel and departments
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Protected patients by observing strict HIPAA guidelines
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Took messages from patients and promptly relayed to appropriate staff
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization
- Applied knowledge of medical terminology and insurance processes to support office administration productivity
- Straightened up waiting room to maintain neat and organized space
- Compiled physical and digital documents, charts and reports
- Gathered, transcribed and typed medical information into charts
- Scheduled and confirmed patient appointments and consultations
- Communicated with patients with compassion while keeping medical information private
- Transmitted medical records and other correspondence by mail, e-mail, or fax
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
Surgery Scheduler
Grace Medical Center
01.2019 - 12.2020
- Created and managed surgical schedules for multiple surgeons
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries
- Monitored and updated patient records in the electronic medical record system
- Ensured that all required documents were obtained prior to scheduled procedures
- Communicated with ancillary departments on patient's behalf during the entire pre-operative process
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes
- Adhered to HIPAA guidelines when handling confidential information
- Performed data entry into various computer systems related to surgery scheduling
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed
- Assisted in preparing operating room logs and maintaining them throughout the day
- Attended weekly meetings with department managers in order to review progress of surgical scheduling operations
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances
- Participated in quality assurance activities within the department as directed by management
- Booked surgeries according to physician volume and maintained prompt turnaround times
- Collaborated and established strong working relationships with physicians, supervisors and colleagues
- Located scheduling barriers and implemented appropriate solutions
- Coordinated work processes and routed paperwork to appropriate physicians and staff members
- Answered telephones and directed calls to appropriate medical or administrative staff
- Transmitted medical records and other correspondence by mail, e-mail, or fax
- Ordered and maintained supply inventory for medical office
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
Certified Nursing Assistant
Grace Medical Center
11.2018 - 01.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
High School Diploma -
Frenship High School
Wolfforth, TXSome College (No Degree) - Associates of Arts in Psychology
South Plains College
Levelland, TX05.2018
Skills
- Forensic Case Management
- Interdisciplinary Collaboration
- Verbal and written communication
- Team Collaboration
- Interpersonal abilities
- Project Planning
- Proficient in Microsoft365
- Cross-functional communications
- Recordkeeping
- High-pressure environments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved up to date tracking through effectively helping with building and monitoring spreadsheets for accuracy.
Certification
- BLS for Healthcare Providers (CPR and AED), 11/2018, 11/2021, 12/2023
- Certified Nursing Assistant (CNA), 10/2018, 10/2020
- Sales Accreditation, AWS - 2023
- Technical Accreditation, AWS - 2023
Groups
- Nursing Skills: Clinical Judgment, 12/2018, Proficient, https://share.indeedassessments.com/share_assignment/p-nvzubybhjzlbs
- Electronic Medical Records Knowledge, 12/2018, Highly Proficient, https://share.indeedassessments.com/share_assignment/lkpa6hdolnht-6h4
- First Aid Skills, 12/2018, Proficient, https://share.indeedassessments.com/share_assignment/wdlqs0dnsxrwgwvh
- Nursing Aide Skills, 06/2019, Highly Proficient, https://share.indeedassessments.com/share_assignment/bams7hjncrloyrzw
Timeline
Continuity Of Care Liaison
StarCare Specialty Health Systems
12.2023 - Current
IT Recruiter
Ensunet Technology Group
08.2022 - 11.2023
Medical Billing Associate
Healthcare Financial Systems
03.2022 - 07.2023
Medical Receptionist
Grace Medical Center
04.2021 - 09.2021
Surgery Scheduler
Grace Medical Center
01.2019 - 12.2020
Certified Nursing Assistant
Grace Medical Center
11.2018 - 01.2019
Some College (No Degree) - Associates of Arts in Psychology
South Plains College
- BLS for Healthcare Providers (CPR and AED), 11/2018, 11/2021, 12/2023
- Certified Nursing Assistant (CNA), 10/2018, 10/2020
- Sales Accreditation, AWS - 2023
- Technical Accreditation, AWS - 2023
High School Diploma -
Frenship High School
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