Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Katelin Hooper

Wayne,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
years of professional experience

Work History

Texas Roadhouse Steakhouse

Server
06.2023 - Current

Job overview

  • Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Serve food and beverages promptly with focused attention to customer needs.
  • Work with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
  • Address customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Develop strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhere to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implement effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Increase sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Utilize knowledge of menu to make recommendations, enhancing customer dining experience.
  • Resolve customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Carrie out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

MJR Theatre

Supervisor
11.2018 - 06.2023

Job overview

  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Directed ticket holders to seats and facility locations.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Sold admission, processed payments, and issued tickets.
  • Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Education

University of Michigan, Dearborn
Dearborn, MI

Bachelor of Science from Health And Human Services
12-2026

University Overview

John Glenn High School
Westland, MI

High School Diploma
06-2022

University Overview

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Safe food handling
  • Team collaboration
  • Performance improvement
  • Relationship management

Timeline

Server
Texas Roadhouse Steakhouse
06.2023 - Current
Supervisor
MJR Theatre
11.2018 - 06.2023
University of Michigan, Dearborn
Bachelor of Science from Health And Human Services
John Glenn High School
High School Diploma

Similar Profiles

CREATE PROFILE
Katelin Hooper