Katelin Schaible
Cincinnati,OH
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
6
6
years of professional experience
Work History
Customer Care Executive
RDI Marketing Services
06.2023 - Current
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Kept accurate records of all customer interactions and transactions.
General Manager
Open Box Outlet
12.2020 - 05.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
Title Clerk
Superior Honda
03.2019 - 04.2020
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
School Aged Childcare Worker
All About Kids
03.2018 - 01.2019
- Planned and led games, reading time and singing for groups of [Number] children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
High School Diploma -
Oak Hills High School
Cincinnati, OH04.2018
Skills
- Call Center Operations
- Data Entry
- Customer Response
- Customer Service
- Problem Solving
- Efficient Service
- Payment Processing
- Performance Goals
- Special Requests
- Efficient Sales Transactions
- Telephone Etiquette
- Staff Training
Timeline
Customer Care Executive
RDI Marketing Services
06.2023 - Current
General Manager
Open Box Outlet
12.2020 - 05.2023
Title Clerk
Superior Honda
03.2019 - 04.2020
School Aged Childcare Worker
All About Kids
03.2018 - 01.2019
High School Diploma -
Oak Hills High School
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