Katelind Smith
Old Fort
Summary
Compassionate social work professional with a master's degree and over 10 years in customer support. Focused on connecting residents to essential community resources and providing individual counseling during life transitions, ensuring psychosocial needs are met effectively.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Social Work Navigator
Givens Estates Health Center
Asheville
2025.05 - Current
- Connect residents with community agencies and resources that Givens does not provide, ensuring access to needed services.
- Counseled residents, caregivers, and family members to address psychosocial needs, enhancing support systems.
- Facilitated discharge planning for residents transitioning from short-term rehabilitation, ensuring seamless coordination of follow-up care.
- Coordinate with interdisciplinary team to support transitions through all levels of care.
- Assisted residents and families during life transitions, such as moving into long-term care, by providing education and advocacy to empower decision-making.
Product and Brand Ambassador-Part time
Renewal By Andersen
Greer
2023.05 - 2025.05
- Identified needs for window and door replacement projects, assisting homeowners in making informed decisions.
- Generated client leads for home improvement projects through targeted outreach, contributing to project pipeline.
- Engaged customers through product demonstrations and interactive presentations.
- Educated clients on window replacement options and energy-efficient solutions.
- Cultivated relationships with local contractors to increase brand visibility.
Health Benefits Assistant
Charles George VA Medical Center
Asheville
2024.01 - 2025.04
- Facilitated completion of health benefits applications and financial assessments for Veterans by accurately identifying and addressing their needs.
- Reviewing, verifying, and analyzing submitted data for consistency with financial and program objectives, and adherence to eligibility related VA directives.
- Conducted interviews with Veterans to gather essential information, ensuring accurate data entry into the database.
- Ensuring accurate, timely and consistent information is entered in the appropriate database (CPRS, VISTA, VES, VIS, VBMS).
- Reviewing reports, records, and numerical computations for accuracy and correctness.
- Utilizing a multitude of software platforms to input and verify data.
- Supported community outreach initiatives, including Health Fairs and Homeless Veterans Stand Downs, by distributing informational materials, addressing technical inquiries, and presenting to large groups of Veterans.
Inside Sales Representative
Aeroflow Healthcare
Asheville
2017.02 - 2023.12
- Facilitated sales of durable medical equipment, aligning solutions with client needs to enhance satisfaction.
- Communicated with diverse demographic of mothers, families, and insurance companies to verify maternity service insurance benefits.
- Submit insurance prior authorizations for covered services.
- Use of diagnosis billing codes for specific insurance payers.
- Proficient use of computer software systems including Microsoft Mobility Access, Medforce, Gmail, Microsoft applications and insurance verification portals.
- Utilize live chat website functions such as Med chat.
- Research medical providers credentialing information.
- Identified and reported inefficiencies in automated server verification follow-up processes to enhance operational effectiveness.
Student Intern
Care Reach
Asheville
2022.08 - 2023.05
- Facilitated initiatives to improve patient health care access at McDowell Access to Care and Health.
- Contributed to grant funding projects through research, design, and editing of grant proposal documentation.
- Assisted in managing patient care data and documentation processes.
- Supported team in organizing health outreach programs and events.
- Collaborated with staff to enhance patient communication strategies.
Student Intern
Babies Need Bottoms
Asheville
2021.01 - 2021.06
- Contributed to grant proposal processes as a research assistant and supported warehouse operations by packaging and distributing diapering supplies to partner agencies.
- Assisted in developing patient outreach strategies and communication plans.
- Coordinated with healthcare providers to ensure timely information sharing.
- Analyzed patient feedback to improve service delivery and engagement.
Nursery Assistant
Groce United Methodist Church
Asheville
2013.01 - 2017.02
- Coordinated volunteer workers to support care for children under three, maintained a sanitary environment, and completed safe sanctuary training.
- Assisted in planning and organizing age-appropriate activities for children.
- Supervised children's playtime to ensure safety and positive interactions.
- Collaborated with parents to address children's needs and concerns effectively.
Office Clerk
Penlands Furniture
Swannanoa
2014.08 - 2015.03
- Utilized Quickbooks for bookkeeping and filing, managed customer inquiries through telephone communication, and facilitated small furniture product sales.
- Managed daily office tasks and maintained organized filing systems.
- Assisted customers with inquiries and provided product information.
- Coordinated inventory management and tracked stock levels efficiently.
Education
Master of Social Work -
Western Carolina University
Asheville, NC2023-05
Bachelor of Arts - Sociology
University of North Carolina at Asheville
Asheville, NC2013-12
Skills
- Skilled nursing social work
- EHR documentation
- Policy analysis
- Health determinants
- HIPAA knowledge
- Customer service
- Analytical skills
- Problem solving
- Verbal communication
- Interpersonal skills
- Team collaboration
- Microsoft Office
- Google Suite
- Systems operation
Certification
LCSWA, pending
References
- Krystal Hullender, Supervisory Medical Administration Specialist, Western North Carolina VA Healthcare System, Asheville, NC, (828) 298-7911 Ext. 4582
- Stephanie Battle, HBA Supervisor, Charles George VAMC, 1100 Tunnel Road, Asheville, NC, 28805, (828)298-7911 Ext. 5098
Training
- Collaboration Beyond the Clinic Walls: Social Determinants of Health and You IPE, 03/01/23, 2-hour training
- Geriatric Interprofessional Education Activity with various healthcare disciplines, MAHEC, 01/01/23, 1.5-hour training
- Interprofessional Collaboration and Case Discussions with UNC and WCU Health Sciences, Geriatrics, 09/01/22, 2-hour training
- Geriatric Home Visit Consultation with Nursing, Social Work, 06/01/22, 3-hour training
- HIPAA, 06/01/22, 1 hour training
- CPR, First Aid; OSHA type things like Bloodborne Pathogens, Medical social work, 06/01/22, 1 hour training
- CPI Nonviolent Crisis Intervention, Social Work, 06/01/22, 2-hour training
- COVID training in the workplace, 06/01/22, 1 hour training
- Telehealth Training, Medical social work, 06/01/22, 1 hour training
- Interprofessional Education Online Module, Social Work, 06/01/22, 2-hour training
- SAMHSA Substance Abuse and Mental Health Services Administration; Mental Health, grant application procedures webinar, 01/01/23, 1 hour training
Phone
cell, 828-989-4683
Npi Number
1265137483
Timeline
Social Work Navigator
Givens Estates Health Center
2025.05 - Current
Health Benefits Assistant
Charles George VA Medical Center
2024.01 - 2025.04
Product and Brand Ambassador-Part time
Renewal By Andersen
2023.05 - 2025.05
Student Intern
Care Reach
2022.08 - 2023.05
Student Intern
Babies Need Bottoms
2021.01 - 2021.06
Inside Sales Representative
Aeroflow Healthcare
2017.02 - 2023.12
Office Clerk
Penlands Furniture
2014.08 - 2015.03
Nursery Assistant
Groce United Methodist Church
2013.01 - 2017.02
Master of Social Work -
Western Carolina University
Bachelor of Arts - Sociology
University of North Carolina at Asheville