Kateline Ratcliff
Covington,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Murray Wells Wendeln & Robinson, CPAs
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Developed and maintained positive relationships with clients to maximize collections.
- Generated monthly accounts receivable reports to submit developments for management review.
- Matched purchase orders with invoices and recorded necessary information.
Assistant Community Manager
Timberland Partners
12.2021 - 01.2023
- Evaluated a 204 unit property for condition and recommended improvements.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff of two to complete timely repairs and enhancements.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes via Yardi.
- Fielded inquiries from current and potential community members about property and community offerings.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Received and processed resident payments, and updated system accounts with latest information.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Met with residents to gather information and develop effective solutions.
- Completed forms for third party debt collection via BetterNOI.
- Completed background screenings via BetterNOI.
- Accurately filed deposit accounting via Yardi.
- Managed around 50 resident calls per day.
Assistant Manager
SmartStop Self Storage
09.2020 - 12.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strategy to increase sales and drive profits.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored security to protect employees, customers and property.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed detailed plans based on broad guidance and direction.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Auction Process for state of Ohio according to laws and regulations set forth.
- Completed deposit accounting accounts via Yardi.
- Kept up to date with leasing process according to Ohio laws and regulations.
- Managed over 20 customer calls per day.
Assistant Supervisor
Holiday Inn Express Hotel Suites
02.2018 - 09.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Successfully and accurately completed A/R accounts precisely.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Set overall vision and provided team leadership.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Worked with management team to implement proper division of responsibilities.
- Achieved results by working with staff to meet established targets.
- Submitted documentation and reports to upper management.
- Developed and implemented customer service policies to enhance satisfaction.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
- Boosted team performance by developing customer service training materials and conducting service training.
- Evaluated 5-10 employees performance and coached and trained to improve weak areas.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Conducted routine inspections to check quality and compliance with established specifications.
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Solicited customer feedback to identify and improve on areas of weakness.
Education
Troy High School
Troy, OH2007
Skills
- Customer Relationship Management
- Yardi Software Proficiency
- MS Office Suite
- Leasing and Sales
- BetterNOI
- Google Sheets
- SightPlan
- Office Organization
- Property Showing
- Event Planning
- Office Supplies and Inventory
- Sage
- Quickbooks
- 1099 ECT
- ADP/Max R Services
- Doc-it
- Practice CT
- Teams
- Zoom
- Ohio Business Gateway
- Bureau of Workman Compensation
- Canva
- Postage Machine
Accomplishments
Successfully achieved becoming a member of the Million Dollar Sales Club.
Timeline
Administrative Assistant
Murray Wells Wendeln & Robinson, CPAs
03.2023 - Current
Assistant Community Manager
Timberland Partners
12.2021 - 01.2023
Assistant Manager
SmartStop Self Storage
09.2020 - 12.2021
Assistant Supervisor
Holiday Inn Express Hotel Suites
02.2018 - 09.2020
Troy High School
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