Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katellia Bazemore

Bowie,MD

Summary

Dedicated and focused customer service representative who brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Security Supervisor

Securitas
04.2020 - Current
  • Recorded incident reports with detailed accounts of occurrences.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Handles situations that escalates when necessary
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies
  • Supervised security operations to ensure safety protocols and compliance with company standards


Security Dispatcher

Securitas
11.2019 - 04.2020
  • Assisted callers in emergency situations with appropriate information and support.
  • Monitored performance metrics to ensure adherence to service level agreements.
  • Responded to over Fifty calls per day to execute service or requests for emergency and routine assistance.
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
  • Resolved customer inquiries and complaints promptly to maintain satisfaction.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.

Customer Service Representative/Receptionist

Building Boys and Girls Confidence (BGBC) Non Profit
03.2016 - 11.2019
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Coordinated scheduling and appointments
  • Corresponded with clients through email, telephone, or postal mail.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

High School Diploma -

Calvin Coolidge
Washington
06-2005

Skills

  • Teamwork and collaboration
  • Microsoft office
  • Time management
  • Problem-solving
  • Listening skills
  • Dependable and responsible
  • Multitasking
  • Excellent communication

Timeline

Security Supervisor

Securitas
04.2020 - Current

Security Dispatcher

Securitas
11.2019 - 04.2020

Customer Service Representative/Receptionist

Building Boys and Girls Confidence (BGBC) Non Profit
03.2016 - 11.2019

High School Diploma -

Calvin Coolidge

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Katellia Bazemore