Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Interests
Quote
Timeline
Bartender

Katelyn Alamos

Student
Houston,TX

Summary

Energetic team member with proven history of reliability and excellent work with over 4 years of professional customer service. Dedicated to quality assurance and maximizing daily progress. Ready to develop new skills and grow knowledge by gaining practical experience.

Overview

2
2
Languages
3
3
years of post-secondary education
6
6
years of professional experience
2
2

Certifications

Work History

Server

BreWingZ Restaurant and Bar
Houston, TX
04.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.

Learning Ambassador

Amazon
Humble, TX
12.2021 - Current
  • Supported interaction between students during group work activities using guided conversation.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Moved and lifted heavy loads of merchandise using a pallet jack.
  • Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes.
  • Safely and securely loaded items to prevent damage during transport.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Customer Service Associate

The Home Depot
Houston, Texas
2021.05 - 2021.12
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
  • Attended to customer complaints and processed product return or replacement requests.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Completed and processed paperwork for new and existing customers needing specialized assistance.
  • Restocked and organized merchandise in front lanes.
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.

Team Member

Chick-fil-A
Houston, TX
11.2019 - 01.2021
  • Contributed to team success by completing jobs quickly and accurately.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging food products.
  • Trained new team members by relaying information on company procedures, safety requirements and daily tasks and delivered constructive criticism upon completion of job tasks.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Game Operator

Ray Cammack Shows
Houston, TX
02.2020 - 03.2020
  • Memorized games and rules to facilitate positive entertainment experience.
  • Communicated proactively with guests to troubleshoot problems and provide guidance.
  • Operated point of sale terminal to complete customer transactions.
  • Assisted in marketing efforts by hanging posters and advertisements to inform community of recreational opportunities.

Intern

Mayoral Campaign
Houston, TX
09.2019 - 11.2019
  • Sorted and organized materials such as physical files, tracking spreadsheets and reports.
  • Answered incoming telephone calls, took down messages and provided information.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.

Game Operator

Ray Cammack Shows
Houston, TX
02.2018 - 03.2018
  • Memorized games and rules to facilitate positive entertainment experience.
  • Communicated proactively with guests to troubleshoot problems and provide guidance.
  • Operated point of sale terminal to complete customer transactions.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.

Education

Associate of Arts -

Houston Community College
Houston, TX
08.2020 - 05.2022

Bachelor of Science - Computer Science

University of Houston - Downtown
Houston, TX
08.2023 - Current

Skills

Hospitality service expertise

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Accomplishments

  • Awarded Team Member of the Month twice
  • Awarded Best Core Four
  • Awarded Customer Service Associate of the Month

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Reading

Watching movies

Makeup

Quote

Success usually comes to those who are too busy to be looking for it.
Henry David Thoreau

Timeline

Bachelor of Science - Computer Science

University of Houston - Downtown
08.2023 - Current

Server

BreWingZ Restaurant and Bar
04.2023 - Current

Learning Ambassador

Amazon
12.2021 - Current

Customer Service Associate

The Home Depot
2021.05 - 2021.12

Associate of Arts -

Houston Community College
08.2020 - 05.2022

Game Operator

Ray Cammack Shows
02.2020 - 03.2020

Team Member

Chick-fil-A
11.2019 - 01.2021

Intern

Mayoral Campaign
09.2019 - 11.2019

Game Operator

Ray Cammack Shows
02.2018 - 03.2018

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