Katelyn Alexander
Cook,NE
Summary
Results-oriented professional with a proven track record in customer satisfaction and team development at Hudl. Skilled in hardware troubleshooting and effective communication, I excelled in training new representatives and managing escalated issues, fostering a collaborative environment that enhanced service quality and team performance.
Overview
6
6
years of professional experience
Work History
Tier 2 Fan Support Representative
Hudl
02.2022 - Current
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of quality across the team.
- Managed escalated customer complaints, working closely with management to achieve resolutions.
- Conducted regular reviews of open support tickets to identify patterns and order of importance.
Shift Manager
Kimmel Orchard & Vineyard Educational Foundation
08.2020 - 12.2021
- Handled escalated customer issues effectively while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Assistant Manager
ACX Cinemas
04.2019 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor of Science - Human Resources Management
Peru State College
Peru, NE12-2023
Skills
- Customer satisfaction
- Team development
- Hardware troubleshooting
- Verbal and written communication
www.linkedin.com/in/katelyn-alexander-50a240208
Timeline
Tier 2 Fan Support Representative
Hudl
02.2022 - Current
Shift Manager
Kimmel Orchard & Vineyard Educational Foundation
08.2020 - 12.2021
Assistant Manager
ACX Cinemas
04.2019 - 08.2021
Bachelor of Science - Human Resources Management
Peru State College
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