Katelyn Allard
Suffield,CT
Summary
Dynamic and customer-focused professional with extensive experience at the International Skating Center of Connecticut. Proven ability in teamwork and cash handling, enhancing service efficiency and guest satisfaction. Recognized for maintaining high cleanliness standards and fostering a welcoming environment, contributing to a positive customer experience.
Overview
4
4
years of professional experience
Work History
Cafe Worker
International Skating Center of Connecticut
Simsbury, CT
08.2025 - Current
- Provided excellent customer service, ensuring a welcoming atmosphere for all patrons.
- Prepared and served beverages and food items efficiently during high-traffic periods.
- Maintained cleanliness and organization of café area, adhering to health and safety standards.
- Operated cash register accurately, processing transactions and handling customer inquiries.
- Assisted in training new staff on operational procedures and best practices for service quality.
- Collaborated with team members to streamline workflows, enhancing overall efficiency during peak hours.
- Implemented feedback mechanisms to improve service delivery based on customer preferences and suggestions.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Front Desk Receptionist
International Skating Center of Connecticut
Simsbury, CT
08.2025 - Current
- Greeted and assisted guests, ensuring a welcoming and professional atmosphere.
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
- Scheduled appointments and maintained calendars for skating lessons and events.
- Processed customer transactions, handling cash and credit card payments accurately.
Babysitter
Erica Broucher
Suffield, CT
06.2022 - 08.2024
- Supervised children's activities, ensuring safety and engagement throughout various playtime scenarios.
- Developed creative educational games to enhance cognitive skills and promote learning in a fun environment.
- Managed daily schedules, balancing time between meals, naps, and recreational activities effectively.
- Communicated with parents regarding children's progress, behavior, and any concerns to foster trust and collaboration.
Education
High School Diploma -
Suffield High School
Suffield, CT06-2025
Skills
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Flexible schedule
- Punctual and reliable
- Safe food handling
Timeline
Cafe Worker
International Skating Center of Connecticut
08.2025 - Current
Front Desk Receptionist
International Skating Center of Connecticut
08.2025 - Current
Babysitter
Erica Broucher
06.2022 - 08.2024
High School Diploma -
Suffield High School