Katelyn Anderson
Johnson City,TN
Summary
I'm a self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in sales and all around customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Through my experience of working in call centers I have become accustomed to a high paced work setting which I find myself best in. I strive to be the best at what I'm doing and learn as much information to become better at my job. I like a competitive environment to push me to my full potential.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
AT&T
Johnson City, TN
03.2019 - Current
- Provided primary customer support to internal and external customers.
- Assisted customers with paying options and troubleshooting.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, and current prices.
Customer Service Representative
Advanced Call Center Technologies LLC
Johnson City, TN
10.2017 - 03.2019
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries on billing and missing payment.
- Filled fraud claims for charges on large accounts with Bank of America.
Customer Sales Representative
Convergys, AT&T
Chattanooga, TN
01.2017 - 09.2017
- Educated customers on promotional options and sales
- Assisted with upgrades and all sales of AT&T products
- Assisted customer with billing questions
- Assisted with team sales management
Food Runner
Holy Taco And Cantina
Johnson City, TN
12.2015 - 01.2017
- Food runner
- Bar back with assisting with drink pours and serving
Customer Service Representative
CenturyLink
Johnson City, TN
06.2015 - 03.2016
- Provided information on promotional sales and upgrades for Verizon.
- Sales for Verizon and Direct tv
- Assisting customer with tech issues
Debt Collector Agent
Advanced Call Center Technologies LLC
Johnson City, TN
11.2013 - 06.2015
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Achieved performance goals on consistent basis.
- Collected on large accounts for Salley Mae
Education
High School Diploma -
Greeneville High School
Greeneville, TN05.2010
Skills
- Sales minded
- Willing to learn new things
- Works great in face paced environment
- Thrives in competitive environment
- Customer Account Management
- Upbeat and Positive Personality
- Verbal and Written Communication
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Establishing and Maintaining Customer Relationships
- Team-Oriented and Cooperative
Timeline
Customer Service Representative
AT&T
03.2019 - Current
Customer Service Representative
Advanced Call Center Technologies LLC
10.2017 - 03.2019
Customer Sales Representative
Convergys, AT&T
01.2017 - 09.2017
Food Runner
Holy Taco And Cantina
12.2015 - 01.2017
Customer Service Representative
CenturyLink
06.2015 - 03.2016
Debt Collector Agent
Advanced Call Center Technologies LLC
11.2013 - 06.2015
High School Diploma -
Greeneville High School
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