Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katelyn Aquino

Charlotte,NC

Summary

Bilingual Customer Service Professional with over 3 years of experience delivering exceptional support across phone, email, and online platforms. Experienced with safely transporting trailers within yard environments, ensuring efficient organization and flow. Utilizes knowledge of equipment operation and safety protocols to maintain secure working area. Track record of effective communication and teamwork to achieve seamless yard operations.

Overview

4
4
years of professional experience

Work History

Driver Services /Yard Jockey Specialist

Schneider Trucking
06.2022 - Current
  • Assisted drivers via phone and email by managing logistics paperwork, improving efficiency in yard operations.
  • Maintained detailed logs of driver interactions, ensuring timely follow-ups and proper tracking.
  • Reduced yard congestion by coordinating with dispatchers, drivers, and warehouse personnel for smooth operations.
  • Contributed to a clean work environment by keeping the yard area organized and free of debris.

Front Desk Concierge

CDS Concierge
10.2021 - 05.2022
  • Responded to customer inquiries and provided necessary support and information.
  • Assisted residents with their requests and resolved any service-related issues.
  • Maintained detailed logs of daily activities and provided exceptional customer service.
  • Ensured security protocols were followed, contributing to a safe and well-managed environment.

Rental Car Driver

Golden Gate Of America, LLC.
12.2020 - 09.2021
  • Delivered excellent customer service by coordinating vehicle rentals and assisting with customer inquiries.
  • Communicated with customers and rental office staff to ensure smooth service operations.
  • Inspected vehicles and addressed customer concerns, ensuring satisfaction.
  • Handled customer complaints and provided timely solutions, ensuring a positive customer experience.

Education

High School Diploma -

Vance High School
Charlotte, NC
01.2019

Skills

  • Customer Support
  • Bilingual Communication (English & Spanish)
  • Problem-Solving
  • Adaptability
  • Tech-Savvy (Zoom, Microsoft Office,Outlook)
  • Data Entry
  • Maintaining safety
  • Heavy equipment operation
  • Warehouse operations

Languages

Spanish
Native or Bilingual

Timeline

Driver Services /Yard Jockey Specialist

Schneider Trucking
06.2022 - Current

Front Desk Concierge

CDS Concierge
10.2021 - 05.2022

Rental Car Driver

Golden Gate Of America, LLC.
12.2020 - 09.2021

High School Diploma -

Vance High School

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