Katelyn Arce

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• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions in the Emergency Department.
• Provided emotional support and guidance to patients and families during stressful situations.
• Responded quickly to life-threatening situations utilizing advanced emergency skills.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.

• Serve as a subject matter expert for aircraft armament systems during unit briefings, offering insights to improve overall understanding and performance.
• Observe key safety protocols and practices at all times, including when operating dangerous equipment near team members or explosive systems.
• Instruct personnel on ways to reduce environmental hazards and proper use of personal protective equipment.
• Perform maintenance tasks in accordance with manufacturer specifications and followed all manuals and policies to complete high-quality, accurate work.

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• Assisted with resuscitation, CPR, and emergency airway procedures.
• Enhanced patient care by providing assistance to nurses and physicians during medical procedures.
• Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, IV insertion and non-invasive blood pressure monitoring systems.
• Participated in ongoing training programs to stay current on best practices in emergency medicine.

• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
• Organized manuals, multimedia visual aids and other educational materials to aid training.
• Maintained comprehensive database to track training, certifications and qualifications.

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Performed needs analysis and presented options based on findings to help customers make decisions.
• Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
• Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
• Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.