Katelyn Armour
Greenwood,IN
Summary
Adept at enhancing business operations and customer satisfaction, my tenure at Danielle Logan Photography, LLC, showcases my ability to streamline communication and manage tasks efficiently. Expert in office management and possessing a strong work ethic, I significantly improved productivity and client loyalty. My skills in event planning and resolving high-stress situations have consistently led to positive outcomes.
Overview
11
11
years of professional experience
Work History
Personal Assistant to the Owner
Danielle Logan Photography, LLC
01.2020 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Displayed absolute discretion at handling confidential information.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Photographer
Kay Elaine Photography
01.2020 - Current
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
Customer Service Representative
Beeson Mechanical Service
01.2014 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Liberty Christian Academy
Seymour, IN05.2010
Skills
- Maintaining Schedules
- Expense Tracking
- Office Management
- Travel Arrangements
- Document Preparation
- Calendar Management
- File Organization
- Meeting Coordination
- Time Management
- Strong Work Ethic
- Event Planning
Timeline
Personal Assistant to the Owner
Danielle Logan Photography, LLC
01.2020 - Current
Photographer
Kay Elaine Photography
01.2020 - Current
Customer Service Representative
Beeson Mechanical Service
01.2014 - 01.2019
High School Diploma -
Liberty Christian Academy
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