Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Arthur

Mount Hope

Summary

Dynamic and results-driven professional with extensive experience at Lowe's, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for reliability and a strong work ethic, consistently meeting tight deadlines while maintaining a positive team environment.

Overview

1
1
year of professional experience

Work History

Cashier

Lowe's
08.2024 - 02.2025
  • Handled cash and credit transactions, ensuring accuracy in register balances at shift end.
  • Collaborated with team members to optimize workflow during peak hours, improving service speed.
  • Resolved customer concerns promptly, fostering positive relationships and repeat business opportunities.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Fulfillment Associate

Lowe's
05.2024 - 02.2025
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Streamlined order processing by implementing efficient picking and packing techniques.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Education

Oak Hill High School
Oak Hill, WV

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Reliability and punctuality
  • Decision making aptitude
  • Multitasking and organization
  • Basic math
  • Dependability and reliability

Timeline

Cashier

Lowe's
08.2024 - 02.2025

Fulfillment Associate

Lowe's
05.2024 - 02.2025

Oak Hill High School

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