Katelyn Babcock
Woodstock,VA
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Equine Sports Massage Therapist
Self
01.2024 - Current
- Improved client athletic performance by providing targeted sports massage therapy sessions.
Veterinary Receptionist
Seven Bends Veterinary Hospital
10.2021 - 10.2024
- Managed multi-line phone system and pleasantly greeted clients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
Veterinary Receptionist
Animal Hospital and Dental Clinic
02.2021 - 10.2021
- Scheduling clients and patients
- Filling medications
- Answering phone calls
- Assisting technicians with restraint/ occasional surgery prep
- Cornerstone software experience
- Accurately handling money transactions
Equine experience
J bar L arena
07.2020 - 02.2021
- Cleaned Stalls
- Cleaned barn
- Fed horses
- Turned out horses
- 5 years riding experience
Hostess/waitress
COUNTRY WAFFLES
12.2018 - 05.2020
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Certificate - Equine Sports Massage
Equissage
Round Hill, VA01-2024
Skills
- Social skills
- Reflective listening
- Continuing education
- Anatomy
- Whole body massage
- Multitasking
- Complaint resolution
- Scheduling
- Veterinary software
- Veterinary standards and procedures
- Problem-solving abilities
- Detail Oriented
- Adaptability
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Equine Sports Massage Therapist
Self
01.2024 - Current
Veterinary Receptionist
Seven Bends Veterinary Hospital
10.2021 - 10.2024
Veterinary Receptionist
Animal Hospital and Dental Clinic
02.2021 - 10.2021
Equine experience
J bar L arena
07.2020 - 02.2021
Hostess/waitress
COUNTRY WAFFLES
12.2018 - 05.2020
Certificate - Equine Sports Massage
Equissage
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