Katelyn Barrick
Duncannon,PA
Summary
Goal-focused college graduate offering expertise in different customer service settings. A hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level editor position. Ready to help the team achieve the company's goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Bartender
VFW POST 255
08.2024 - Current
- Delivered pleasant drinking experiences to customers through attentive service.
- Maintained cleanliness and sanitation of the bar area while serving drinks.
- Focused on detail and presentation of each beverage order.
- Prepared and organized ingredients by adhering to established recipes.
- Ensured compliance with alcohol handling, sanitation, and safety protocols, including proper dating and labeling.
- Coordinated daily inventory for bar supplies and submitted orders to the supervisor.
- Trained new employees on work area procedures and equipment usage.
- Provided exceptional customer service in a fast-paced environment.
Team Member
Rutter’s
04.2022 - 08.2023
- Attending to customers in a timely, courteous, and professional manner.
- Operate cash register, collect, verify, maintain proper cash levels, and report all amounts of money due to the company.
- Complete customer transactions accurately and efficiently, ensuring compliance with applicable age-restricted product regulations, such as those for lottery, tobacco, and alcohol.
- Report on any customer issues (such as non-payment, loitering, etc.) immediately and follow the established policy.
- Ensure the proper execution of Rutter’s Restaurant program, including food safety procedures.
- Perform duties at multiple workstations (e.g., register, food prep, make table, expediter, etc.)
- Complete all store housekeeping functions (i.e., dusting, sweeping, mopping, cleaning restrooms, emptying trash, etc.).
- Stock and maintain inventory levels as required throughout the store.
- Ability to work both inside and outside in heat/cold, wet/snow/icy conditions.
- Ensure the proper execution of all assigned store-level marketing programs.
- Demonstrate a team-oriented approach through words and actions.
- Comply with all company policies at all times.
Customer Service Representative
United Concordia
06.2021 - 02.2022
- Resolves customer inquiries and complaints via written, telephone, and face-to-face communication in a timely and accurate manner.
- Prepares adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution.
- Meets all production, quality, and adherence standards. Attend all required training classes.
- Elevates issues to the next level of supervision, as appropriate.
- Maintains accurate records, including timekeeping records.
- Other duties as assigned or requested.
- Manages call volume on average of 60 calls per day.
Warehouse Associate
ThredUp
09.2019 - 05.2021
- Inspect each item that arrives at the distribution center as a quality control agent.
- Design outfits for different mannequins for advertisements.
- Styling and photographing all items that are brought into the distribution center.
- Uses state–of–the–art equipment to gather items to be shipped.
- Package items to be shipped with care, ensuring each customer receives an exceptional presentation of their items.
- Strong attention to detail to ensure all products are handled with care.
- Works as a team to meet weekly goals.
- Cross-trained in different divisions within the ThredUp Distribution Center.
- Trained and supervised new team member(s).
Customer Service Representative
7-Eleven
03.2018 - 08.2019
- Greeted each customer with a friendly demeanor.
- Reviewed identification before selling any tobacco products; 21 or older.
- Reviewed identification before selling lottery tickets; 18 or older.
- Maintained a clean and organized storefront.
- Took inventory of the store each week for auditing purposes.
- Maintained stocked shelves throughout each shift as well as rotated the inventory.
- Assisted customers with pumping gas if needed.
- Maintained an accurate register throughout the shift.
- Counted the till at the beginning and end of each shift.
- Deposited money for the store each week.
Kennel Attendant
Riverside Kennel LLC
04.2017 - 06.2018
- Met with each client to review policies and answer any questions.
- Review each application for kennel reservations.
- Prepare each kennel before the arrival of the client's dog.
- Follow the schedule for each animal, including feeding, playtime, and any necessary medications.
- Cleaned each kennel daily, which included but was not limited to sweeping, mopping, disinfecting, providing new bedding, toys, water, etc.
- Verified proper portion sizes and ensured accurate food was given to each animal.
- Maintained a well-taken-care-of outdoor activity area for all animals.
Customer Service Associate
Sunoco
07.2014 - 10.2015
- Greeted each customer with a friendly demeanor.
- Reviewed identification before selling any tobacco products; 21 or older.
- Reviewed identification before selling lottery tickets; 18 or older.
- Maintained a clean and organized storefront.
- Took inventory of the store each week for auditing purposes.
- Maintained stocked shelves throughout each shift as well as rotated the inventory.
- Assisted customers with pumping gas if needed.
- Maintained an accurate register throughout the shift.
- Counted the till at the beginning and end of each shift.
- Deposited money for the store each week.
- Prepared all food in the deli as well as the hot bar and the coffee counter.
Education
Bachelor of Arts - English
Southern New Hampshire University
Manchester, NH05-2026
Associate of Arts - English
Harrisburg Area Community College
Harrisburg, PA12.2024
High School Diploma -
Susquenita High School
Duncannon, PA06.2014
Skills
- Organizational efficiency
- Analytical thinking
- Advanced communication
- Problem solving
- Food preparation
- Typing proficiency (60 WPM)
- Time management
- Financial handling
- Fast-paced adaptability
- Team collaboration
- Attention to detail
- Microsoft Office proficiency
- Adaptability
- Customer service
Accomplishments
- National Honor Society
- National Society of Leadership and Success
Timeline
Bartender
VFW POST 255
08.2024 - Current
Team Member
Rutter’s
04.2022 - 08.2023
Customer Service Representative
United Concordia
06.2021 - 02.2022
Warehouse Associate
ThredUp
09.2019 - 05.2021
Customer Service Representative
7-Eleven
03.2018 - 08.2019
Kennel Attendant
Riverside Kennel LLC
04.2017 - 06.2018
Customer Service Associate
Sunoco
07.2014 - 10.2015
Bachelor of Arts - English
Southern New Hampshire University
Associate of Arts - English
Harrisburg Area Community College
High School Diploma -
Susquenita High School
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