Katelyn Barros
Snellville,GA
Summary
Hardworking Shift Manager offering 3-4 years of servicing experience. Handle diverse business needs while providing exceptional customer service. Knowledgeable about inventory management, cleaning and personnel needs. Has held a multitude of different occupations in search to expand my knowledge and career opportunities. Very adaptable, hardworking, and goal oriented. I am a quick learner who has an exceptional background in my previous fields of work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Night Shift Manager
SweetWater Bar And Grill
08.2022 - 07.2023
- Prepared materials for following shift and oversaw restocking of supplies to prepare for daytime business.
- Worked closely with team members to schedule breaks and shifts to meet state regulations, while also coaching crew members to optimize performance motivating toward more efficient service.
- Ran nightly reports closing out various accounts and detailing daily activities. Balancing cash registers and reporting any discrepancies.
- Created nightly shift task lists to assign duties to each employee and assisting if needed while also completing my own tasks.
- Managed 6-10 employees in delivering smooth, productive shift operations.
Sales and Marketing Associate
Leer Truck Accessories
01.2018 - 07.2021
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
- Developed, maintained and utilized diverse client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Managed between 20-40 calls on daily average to assist costumers, make sure deliveries were ran smoothly and efficiently, while also carefully handling important documents.
Education
No Degree -
Shiloh High School
Snellville, GA05.2018
Skills
- Customer Service
- Team Supervision
- Reception Oversight
- Conflict Resolution
- Client Account Management
- Customer Needs Assessment
- Payment Processing
- Flexible Schedule
- Relationship Building
Certification
- First Aid/CPR Certified
Timeline
Night Shift Manager
SweetWater Bar And Grill
08.2022 - 07.2023
Sales and Marketing Associate
Leer Truck Accessories
01.2018 - 07.2021
No Degree -
Shiloh High School
- First Aid/CPR Certified
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