Katelyn Bates

• Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.

• Organized, stored, and retrieved files to improve daily operations and support customer needs.

• Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.

• Double-checked data's accuracy and integrity.

• Collaborated with upper management to complete complex projects on time and on budget.

• Interacted with customers professionally by phone, email or in-person to provide information and/or direct the call to desired staff members.

• Assessed the urgency and priorities before accepting or declining appointments and meetings with the Director.

• Greeted visitors warmly and informed staff when scheduled appointments arrived.

• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Trained and mentored new employees on industry practices and business operations.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.

• Promoted physical, academic, and social development by implementing a variety of classroom and outside activities.

• Created written assessments of student performance based on observations in the classroom.

• Worked with parents to help them create and maintain positive support networks as well as support strategies for continuing education.

• Kept classrooms under control by clearly outlining expectations and reinforcing positive behaviors.

• Observed children to identify those who needed extra help and devised strategies to help them.

• Kept the classroom tidy and clean in accordance with safety and health regulations.

• Improved student satisfaction by communicating with students about their needs on a regular basis and tailoring lessons to their interests and classroom progress.

• Used play-based learning strategies, such as crafts and games, to provide a variety of learning opportunities.

• Collaborated with teaching staff to assess individual progress and make recommendations for appropriate learning strategies.

• Developed weekly lesson plans and activities to engage children and promote learning.
• Established positive communication with parents in daily conversation and formal conferences.
• Maintained organized, fun and interactive classroom to help children feel safe.
• Gave one-on-one attention to children while maintaining overall focus on entire group.