Katelyn Bauer
Valdosta,GA
Summary
Expert retail sales professional offering 7 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Punctual and honest manager with solid background in food industry environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
8
8
years of professional experience
Work History
Cashier
Zaxbys
Lakepark, GA
06.2017 - 04.2020
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained cash drawer of $[Amount] or more per shift.
- Greeted over [Number] patients per day.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
Assistant Store Manager of Operations
McDonalds
Valdosta, GA
03.2015 - 02.2020
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Associate of Science - Buasiness Management
Wiregrass Georgia Technical College
Valdosta, GA05.2020
High School Diploma -
Lowndes High School
Valdosta, GA05.2012
Skills
- Reliable and Responsible
- Pricing and Markdowns
- Fitting Room Oversight
- Shipment Procedures
- Feedback Acceptance
- Customer Relations
- Employee Training
- Cash Handling
- Sweeping and Mopping
- Staff Supervision
- Customer Transactions
- Credits and Refunds
- Payment Processing
- Cash Register Operations
Timeline
Cashier
Zaxbys
06.2017 - 04.2020
Assistant Store Manager of Operations
McDonalds
03.2015 - 02.2020
Associate of Science - Buasiness Management
Wiregrass Georgia Technical College
High School Diploma -
Lowndes High School
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