Katelyn Beach

• Consistently had the highest number of new leads in the department
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
• Helped company maintain exceptional client service ratings on external audits.
• Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
• Documented conversations with customers to track requests, problems and solutions.
• Escalated customer concerns, store issues and inventory requirements to supervisors.

I try to take care of guests like they are guests in my own home. I do everything in my power to make sure they have the best experience at our restaurant and to ensure their loyalty to our brand. I learned the menu and POS system fairly quickly. Teamwork and communication are a fundamental key in my work ethic. I work well with others in confined, busy areas in the restaurant. I take charge of situations where managers are not present with the intention of keeping the customer's return business in mind.

• Recovered lost revenue by persistently reaching out to customers with past due accounts.
• Contacted customers and explained debt management to encourage timely debt payments.
• Followed fair debt practices and regulatory guidelines when managing collections process.
• Maintained accurate records and reported on collection activity and accounts receivable status.

I worked at multiple Vons/Pavillions locations around Southern California for 3 years. I was a courtesy clerk, checker/cashier, bakery clerk, price changes/markdowns, and Starbucks. Some of my responsibilities included bagging groceries, cleaning, customer service, dealing with customer transactions and returns/refunds, baking and packaging cookies, cakes, ext., making floral arrangements and setting up displays, ultimately ending up as assistant floral manager.

My responsibilities included taking deliveries, cooking, food prep, dish washing, answering phones/taking orders, customer interaction, waitressing, taking care of the books, opening, closing, inventory, grocery shopping, scheduling, organized weekly sales reports to track product success. I created new processes and systems for increasing customer service satisfaction, developed highly empathetic client relationships and earned reputation for exceeding sales goals. It is always my mission to obtain repeat business with great customer service.