Summary
Overview
Work History
Education
Skills
Websites
Timeline
Katelyn Bennett

Katelyn Bennett

Conway,SC

Summary

Patient and empathetic individual with extensive background in conflict resolution and customer care. I desire to be a Cosmotolgist and help others feel beautiful.  Motivated customer service specialist with over 6+ years retail experience in a fast-paced, team-based environment. [Job Title] excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Certified Pharmacy Technician with three years' work at a leading national drugstore chain and a small community pharmacy. Dedicated, hard-working, reliable and accurate professional who delivers courteous service at all times.

Overview

18
18
years of professional experience

Work History

Cashier/Technician

The Prescription Center
Concord, NH
10.2012 - Current

                            • Operated a cash register for cash, check and credit card transactions with [Number]% accuracy. Opened and closed the store.

                            • Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies.

                            • Alerted customers to upcoming sales events and promotions.

                            • Identified potential shoplifters and alerted management.

                            • Determined customer needs by asking relevant questions and listening actively to the responses.

                            • Answered customer telephone calls promptly and in an appropriate manner.
                        • Properly filled and dispensed an average of [number] prescriptions per day.
                      • Managed approximately [amount] dollars in cash and credit card sales daily.
                    • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
                  • Regularly stocked shelves, rotated stock and checked for expired medications.
                • Completed new and updated patient profiles, including lists of patient medications.
              • Receptively answered customer questions and helped locate desired items in the pharmacy.
            • Provided specialized services to help patients manage conditions such as diabetes, asthma, smoking cessation and high blood pressure.
          • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
        • Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
      • Recommended appropriate clinical programs such as immunization, MTM (Medication Therapy Management) and DCS (Diabetes Care Specialist).
    • Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
  • Translated pharmacy communications for [language] speaking customers nationwide.

Customer service

Taco Bell
Concord, NH
02.2010 - Current
                    • Assisted in maintaining preparation and service areas in a sanitary condition
                  • Cleaned and inspected galley equipment, kitchen appliances, and work areas
                  • Cleaned and organized eating, service, and kitchen areas
            • Greeted each customer with friendly eye contact
          • Helped with preparation, set-up, and service for catering events
        • Spoke with patrons to ensure satisfaction with food and service
      • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
    • Developed and maintained positive working relationships with others to reach business goals.
  • Rectified guest complaints quickly and efficiently.

Cashier/lineprep

BOLOCO
Concord, NH
11.2007 - Current
                                                  • Answered telephone calls and responded to inquiries.
                                                • Assisted in maintaining preparation and service areas in a sanitary condition
                                              • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
                                            • Cleaned and inspected galley equipment, kitchen appliances, and work areas
                                    • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
                                  • Supported all kitchen operations when chef was absent.
                                • Greeted each customer with friendly eye contact
                              • Performed all transactions in a cordial, efficient and professional manner
                            • Spoke with patrons to ensure satisfaction with food and service
                          • Weighed and measured ingredients
                        • Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles
                      • Provided excellent customer service

Dietaryaide

Presidental Oaks
Concord, NH
03.2006 - 09.2007
                                  • Assisted in maintaining preparation and service areas in a sanitary condition
                                • Cleaned and inspected galley equipment, kitchen appliances, and work areas
                              • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
                            • Communicated with kitchen staff, dieticians, and doctors to assure compliance with complex and frequently changing dietary needs of clients.
                            • Executed daily production lists and goals
                      • Helped with preparation, set-up, and service for catering events
                    • Kept dining room and kitchen area clean by performing cleaning and laundry duties
                  • Placed clean dishes, utensils, and cooking equipment in storage areas
                • Planned menus according to employers' needs and diet restrictions
              • Prepared food trays for both general and therapeutic diets, maintaining proper temperatures for hot and cold foods
            • Prepared meals in private homes according to employers' recipes or tastes
          • Trained new employees
        • Cleared and re-set tables at conclusion of each guest meal
      • Communicated with other kitchen team members to ensure food was prepared on time and correctly
    • Cooked foodstuffs according to menus, special dietary or nutritional restrictions, and numbers of portions
  • Developed and maintained positive working relationships with others to reach business goals.

Customer service

Dunkin Donuts
05.2006 - 11.2006
              • Rectified guest complaints quickly and efficiently.
            • Conducted inventory and restocked items throughout the day.
          • Provided friendly and attentive service and exceptional hospitality.
        • Routinely cleaned work areas, glassware and silverware throughout each shift.
      • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
    • Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Education

GED - undefined

SECOND START NEW HAMPSHIRE ADULT EDUCATION GED, Concord, NH
2009

Skills

  • Customer-oriented
  • Consistently meets sales goals
  • Active listening skills
  • Retail sales
  • Computer literate
  • POS systems knowledge
  • Stocking
  • Skilled problem solver
  • Personable
  • Food regulation compliance
  • Meal preparation expertise
  • Honest, trustworthy and punctual
  • Weekend availability
  • Able to work in continuously-standing position for four or more hours
  • Energetic, friendly and enthusiastic

Websites

Timeline

Cashier/Technician - The Prescription Center
10.2012 - Current
Customer service - Taco Bell
02.2010 - Current
Cashier/lineprep - BOLOCO
11.2007 - Current
Customer service - Dunkin Donuts
05.2006 - 11.2006
Dietaryaide - Presidental Oaks
03.2006 - 09.2007
SECOND START NEW HAMPSHIRE ADULT EDUCATION GED - GED,

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Katelyn Bennett