Open To Work
Katelyn Bischoff
Fort Worth
Summary
Results-driven Quality Assurance Analyst at Progyny with expertise in quality improvement and regulatory compliance. Proven track record in data analysis and coaching, enhancing performance standards and optimizing processes. Adept at technical writing and fostering peer relationships, contributing to significant improvements in service quality and operational efficiency.
Overview
9
9
years of professional experience
Work History
Quality Assurance Analyst
Progyny
11.2023 - Current
- Investigated escalations, provided actionable recommendations for urgent matters, conducted QA training, and led coaching sessions to address performance gaps.
- Analyzed call recordings and email interactions to identify coaching opportunities, enhancing performance standards within call center.
- Collaborated on special projects for leadership to identify trends, providing insights that improved benefits processes and service quality.
Clinic Authorization Specialist
Progyny
06.2022 - 11.2023
- Analyzed and processed complex fertility-related authorization requests, ensuring compliance with benefit policies and contractual agreements to optimize client outcomes.
- Collaborated with providers and internal teams to resolve benefit eligibility and claims inquiries, improving communication and accuracy in benefit administration.
- Enforced clinic contracts, ensuring adherence to industry best practices and company benefit guidelines for regulatory compliance.
Reimbursement Specialist
Myriad Neuroscience
11.2021 - 06.2022
- Processed patient reimbursement requests efficiently using electronic systems.
- Reviewed insurance claims for accuracy and compliance with policies.
- Coordinated enrollment updates and inquiries to internal teams upon receipt of enrollment verification, ensuring smooth workflow and prompt issue resolution.
- Communicated with healthcare providers to clarify billing inquiries and discrepancies.
- Documented and updated provider contact information in internal systems to enhance communication with sales team.
Patient Access Coordinator
Centauri Health Solutions
Idaho Falls
11.2020 - 11.2021
- Completed 50+ insurance verifications each week and obtained insurance authorizations, referrals, and treatment consultations.
- Collected diagnosis ICD-10 information and CPT/HCPCS codes to ensure accurate insurance verification.
- Developed and monitored procedures for 10+ assigned physician practices, ensuring compliance and efficiency.
- Liaised between servicing facility and 20+ practices, enhancing patient care and satisfaction.
Administrative Assistant
East Idaho Planning and Development Association
Rexburg
12.2019 - 11.2020
- Prepared administrative reports and proposals, ensuring accurate documentation and adherence to policies to support informed decision-making.
- Assisted in project administration for budgets of $750,000+, maintaining accurate records and financial accountability.
- Managed contracts and lease agreements for 70+ tenants, ensuring compliance with policies and legal requirements while minimizing risk.
Chiropractic Assistant
Summit Spine and Sport Chiropractic
Rexburg
03.2019 - 06.2019
- Managed reception desk, providing assistance to over 25 patients daily via phone and in person.
- Supported hands-on chiropractic treatments, enhancing patient care experience.
- Processed medical billing and coding for appointments, ensuring accurate patient billing.
Coordinator/Trainer
BYU-Idaho Assessment Services
Rexburg
05.2017 - 03.2019
- Coordinated schedules for team of 4 trainers, facilitating performance improvement and skill development.
- Developed training materials for new assessment initiatives and procedures.
- Coordinated assessment schedules for faculty and staff within the university.
- Managed data collection processes to ensure accurate assessment reporting.
- Developed support program for 100+ instructors to enhance teaching and testing strategies.
Human Resources Student Employment Consultant
BYU-Idaho Assessment Services
Rexburg
08.2018 - 01.2019
- Managed onboarding and benefits enrollment for 200+ employees, ensuring proper documentation and compliance with employment regulations.
- Coordinated I-9 verification and benefits paperwork, facilitating seamless employee transitions into company benefit programs.
- Advised on HR policies, employment eligibility, and payroll inquiries, supporting employee understanding and compliance.
Human Resources Assistant
The Homestead Assisted Living
Rexburg
08.2018 - 12.2018
- Facilitated onboarding for 50+ new hires, enhancing integration into benefit programs and ensuring adherence to HR policies.
- Processed background checks and verified employment eligibility, contributing to compliance with company policies and federal regulations.
- Maintained confidential HR records, ensuring accuracy in employee benefits documentation and onboarding paperwork for compliance.
Education
B.S. - Healthcare Administration
Brigham Young University-Idaho
Rexburg, ID09.2019
Skills
- Quality assurance
- QA reporting
- Quality improvement
- Regulatory compliance
- Process optimization
- Data analysis
- Technical writing
- Software documentation
- SharePoint
- Technical support
- Attention to detail
- Critical thinking
- Coaching others
- Mentoring and training
- Team leadership
- Peer relationships
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Quality Assurance Analyst
Progyny
11.2023 - Current
Clinic Authorization Specialist
Progyny
06.2022 - 11.2023
Reimbursement Specialist
Myriad Neuroscience
11.2021 - 06.2022
Patient Access Coordinator
Centauri Health Solutions
11.2020 - 11.2021
Administrative Assistant
East Idaho Planning and Development Association
12.2019 - 11.2020
Chiropractic Assistant
Summit Spine and Sport Chiropractic
03.2019 - 06.2019
Human Resources Student Employment Consultant
BYU-Idaho Assessment Services
08.2018 - 01.2019
Human Resources Assistant
The Homestead Assisted Living
08.2018 - 12.2018
Coordinator/Trainer
BYU-Idaho Assessment Services
05.2017 - 03.2019
B.S. - Healthcare Administration
Brigham Young University-Idaho