Katelyn Blair
Summary
Enthusiastic Total Loss Claim Specialist analyzes claims, negotiates and processes settlements. Accountable team player consistently treats clients fairly and equitably. Motivated to succeed in fast-paced and deadline-driven professional environment.
Overview
5
5
years of professional experience
Work History
Total Loss Claim Specialist
State Farm
10.2022 - Current
- Consulted with established guidelines, jurisdictional references, management, Property Complex and other internal resources to resolve difficult claim handling.
- Utilized and provided feedback and documented resources to improve quality of claim handling.
- Analyzed claims, negotiated and processed settlements, and communicated detailed processes to provide quality customer service.
Auto Express Claim Associate
State Farm
06.2021 - 10.2022
- Managed high volume workload with efficiency and accuracy to provide prompt resolutions for customers.
- Guided newer teammates with analytical reviews of jurisdictional, claim processing guidelines, and management resources to increase accuracy.
- Evaluated individual polices, jurisdictional references, damages and insurance regulations to determine proper coverage.
2nd Level DSHD Representative
Randstad
01.2019 - 01.2021
- Employed previous AERO/ EERO projects training materials to customize current training material based on current projects demands.
- Document all interactions, common errors, and issues clearly and efficiently in ASTEROID, HP Service Manager, and ORION for review for other departments
- Collaborated with other departments, CCC representatives and third level representatives to always be able to resolve a caller's issue.
Education
Bachelor of Arts - Criminal Justice
Illinois State University
Normal, ILSkills
- Total Loss Settlement Determinations
- Documentation Review
- Customer Service
- Regulatory Compliance Adherence
- Dispute Resolutions
- Strong Communication
Timeline
Total Loss Claim Specialist
State Farm
10.2022 - Current
Auto Express Claim Associate
State Farm
06.2021 - 10.2022
2nd Level DSHD Representative
Randstad
01.2019 - 01.2021
Bachelor of Arts - Criminal Justice
Illinois State University
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