Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katelyn Blankenship

Huntington,WV

Summary

Experienced Customer Experience Specialist dedicated to elevating client satisfaction and loyalty through effective communication and problem-solving. Proven track record of successful team collaboration, delivering results, and adapting to changing demands. Proficient in conflict resolution, streamlining processes, and managing customer relationships. Recognized for reliability and proactive efforts in enhancing service standards.

Overview

12
12
years of professional experience

Work History

Sales & Customer Experience Manager

Macy's
05.2023 - Current
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Established performance and service goals and held associates accountable for individual performance.
  • Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.

Retail Sales Associate

Macy's
03.2022 - 05.2023
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Customer Experience Manager

Michaels Arts And Crafts
06.2013 - 05.2022
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Developed new employees and on-going performance assessment of current employees.
  • Established performance and service goals and held associates accountable for individual performance.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Seasonal Cashier

Target
08.2013 - 02.2014
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

Associates Degree - Certified Clinical Medical Assistant

Mountwest Community And Technical College
Huntington, WV
12.2021

Certification - Medical Office Assistant

Cabell County Career Technology Center
Huntington, WV
05.2015

High School Diploma -

Cabell Midland High
Ona, WV
05.2014

Skills

  • Strategic decision making
  • Verbal and Written Communication
  • Problem Solving
  • Meticulous attention to detail
  • Time Management
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Approachable demeanor
  • Store merchandising
  • Retail inventory management
  • Workforce development

References

Crystal Adams 

Lead Sales Associate at Macy's 

681-306-3339


Mike Witt

Store Manager at Michaels Stores

304-634-9746


Courtney Bickford

Assistant Store Manager at Michaels Stores

740-464-2920


Donna Roy, CCMA (NHA), MLT (ASCP), MAED, CPT (NHA)

Mountwest Community & Technical Center

Program Director

Nance2@MCTC.Edu

304-710-3526


Timeline

Sales & Customer Experience Manager

Macy's
05.2023 - Current

Retail Sales Associate

Macy's
03.2022 - 05.2023

Seasonal Cashier

Target
08.2013 - 02.2014

Customer Experience Manager

Michaels Arts And Crafts
06.2013 - 05.2022

Certification - Medical Office Assistant

Cabell County Career Technology Center

Associates Degree - Certified Clinical Medical Assistant

Mountwest Community And Technical College

High School Diploma -

Cabell Midland High

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