Katelyn Borden
Austin,TX
Summary
Versatile Human Resources Specialist offers expertise in project managing, Onboarding, and Compliance paired with outstanding multitasking and communication abilities. Goal-oriented professional with eleven years of comprehensive experience in customer service. Commended for superior performance and consistently going above and beyond to exceed goals.
Overview
11
11
years of professional experience
Work History
Human Resources Compliance Specialist
Baylor Scott & White Health
Temple, Texas
04.2022 - Current
- Developed and implemented Human Resources compliance policies and procedures.
- Acted as liaison in audits to ensure compliance with applicable laws and regulations.
- Reviewed employee policies for accuracy, consistency, and completeness of information that aligns with company standards.
- Coordinated training sessions on various aspects of Human Resources compliance items.
- Assisted with the preparation of documents needed to comply with government agencies.
- Collaborated with other departments within the organization to ensure compliance across all areas of operations.
- Participated in meetings with management teams to discuss new initiatives designed to improve compliance standards throughout the organization.
- Identified potential areas of non-compliance through regular monitoring activities.
- Prepared reports outlining any discrepancies identified during audits or investigations.
- Conferred frequently with specialists to stay current on compliance requirements and procedures.
- Followed up with licensees to verify adherence to requirements.
- Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
- Supported internal and external auditing teams conducting impartial compliance reviews.
- Maintained detailed database of compliance data, activities and actions taken.
- Verified documentation against compliance standards and communicated deficiencies to Busines Partners to resolve issues.
- Enforced regulatory policies and procedures across different teams and programs.
- Tracked assignment completion to provide monthly metrics to compliance manager.
- Liaised between regulatory agencies and internal departments to facilitate regulatory and related audits.
- Established working relationships with regulatory agencies and other company teams.
- Developed and implemented strategies necessary for minimizing risk of non-compliance.
- Stayed abreast of applicable laws and state or federal regulation to report violations.
- Planned and executed compliance audits to check company policies, procedures and controls.
- Organized training programs to educate company staff.
- Review current job code requirements and update required
- Execute Joint Commission audits to provide information on current employees.
Onboarding and Compliance Specialist
Rose International
Temple, TX
10.2021 - 04.2022
- Applied comprehensive understanding of HR principles and employment laws and regulations.
- Kept up to date on new system changes and roll outs.
- Consistently met hiring deadlines.
- Scheduled health screenings and background checks in a timely fashion to ensure a seamless client facing Onboarding experience.
- Displayed flexibility in willingness to lead projects and switch roles.
- Spearheaded the company's largest Graduate Nurse cohort while implementing data tracking measures to keep management and executives in communication.
- Provided support to department by assisting with special assignments and projects.
- Utilized Service-Now platform to problem solve and communicate with other employees.
Customer Service Agent
Stitch Fix Inc.
Austin, TX
11.2020 - 04.2021
- Responded to customer requests for unavailable products and suggested other suitable options.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Shared detailed information regarding our products or services options to help customers make decisions.
- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions.
- Maintained and updated filing, inventory, mailing and database systems.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Server/Server Trainer
ATX Cocina
Austin, TX
05.2017 - 08.2021
- Built trusting relationships with customers by making personal connections.
- Achieved top sales numbers for the team by providing guests with a fine dining experience that is tailored to them, based on individual needs and expectations.
- Built and maintained effective relationships with peers and upper management to drive team success.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Communicated with management and staff frequently to stay up-to-date on supply availability and potential customer wait times.
HR Compliance Specialist
Baylor Scott & White
Austin, TX
04.2022 - Current
- Review current job code requirements and update required
- Execute Joint Commission audits to provide information on current employees.
Receptionist/Medical Office Administrator
Alligator Dental
Seguin, TX
02.2017 - 05.2017
- Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume dental practice.
- Organized patient files and streamlined operations to improve efficiency.
- Managed office inventory and completed new purchases as needed.
- Registered patients and scheduled appointments.
- Coordinated communications between patients, physicians and hospital personnel.
- Planned and scheduled office meetings and holidays.
Server/Team Lead
Olive Garden
New Braunfels, TX
09.2013 - 05.2017
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Recruited and hired qualified candidates to fill open positions.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Automated office operations, managed client correspondence and tracked records.
- Cross-trained in every store role to maximize operational knowledge.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TX02.2013
Skills
- Microsoft Office Expertise
- Communication
- Employee onboarding
- Compliance Auditing
- Data management
- ServiceNow Experience
- Confidential document control
- Customer relations
- Project management
Timeline
HR Compliance Specialist
Baylor Scott & White
04.2022 - Current
Human Resources Compliance Specialist
Baylor Scott & White Health
04.2022 - Current
Onboarding and Compliance Specialist
Rose International
10.2021 - 04.2022
Customer Service Agent
Stitch Fix Inc.
11.2020 - 04.2021
Server/Server Trainer
ATX Cocina
05.2017 - 08.2021
Receptionist/Medical Office Administrator
Alligator Dental
02.2017 - 05.2017
Server/Team Lead
Olive Garden
09.2013 - 05.2017
High School Diploma -
New Braunfels High School
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