Katelyn Brewer
Farmington,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Server
Bad Brads BBQ
Livonia, MI
10.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
Front Desk Receptionist
Dogtopia
Lavonia, Michigan
02.2021 - 04.2024
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
Patient Sitter
Providence Park Hospital
Novi, Michigan
12.2020 - 02.2021
- Provided constant monitoring of patients to ensure safety and comfort.
- Assisted with patient transfers, positioning, and ambulation as needed.
- Informed nurses of any changes in patient condition or behavior.
- Helped patients maintain a safe environment by removing potential hazards from their rooms.
- Provided emotional support to patients who were anxious or distressed.
- Read books and magazines to help keep patients entertained during long stays in hospital rooms.
- Engaged in conversation with confused or disoriented patients to help them stay calm and relaxed.
Head Hostess
peterlins
Farmington Hills, Michigan
04.2016 - 09.2020
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Provided excellent customer service to ensure guest satisfaction.
- Maintained accurate records of reservations and wait times.
- Trained new staff on proper hosting procedures and policies.
- Ensured that the dining room was always clean, organized, and presentable.
Education
Bachelor of Arts - Human Resources Management
Arizona University Global Campus
Tucson, AZ05-2028
Farmington High School
Farmington, MI06-2018
Pre-Nursing
Oakland Community College
Bloomfield Hills, MISkills
- Exceptional customer service
- Professional Appearance
- Positive and professional
- Performance Improvement
- Guest Relations
- File Organization
- Customer Service
- Appointment confirmation
- Filing
- Meeting Arrangements
- Verbal and written communication
- Effective Planning
- Issue handling
- Strategic Planning
- Word Processing
- Departmental support
Timeline
Server
Bad Brads BBQ
10.2023 - Current
Front Desk Receptionist
Dogtopia
02.2021 - 04.2024
Patient Sitter
Providence Park Hospital
12.2020 - 02.2021
Head Hostess
peterlins
04.2016 - 09.2020
Bachelor of Arts - Human Resources Management
Arizona University Global Campus
Farmington High School
Pre-Nursing
Oakland Community College
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