Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Katelyn Brockel

Oshkosh,WI

Summary

Enthusiastic employee with strong background in customer relations. Quick learner who works great under pressure, finds comfort in different areas of work, and has experience in several fields. Values communication and teamwork above all else.

Overview

6
6
years of professional experience

Work History

Nanny

Care.com Inc
Appleton, WI
08.2021 - Current
  • Monitored the children's playtime to ensure safety and wellbeing.
  • Provided direct-care services for children of varying ages.
  • Provided assistance with homework assignments when needed.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.

Server/Manager

Manila Resto
Oshkosh, WI
01.2021 - Current
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Lifeguard/Swim Instructor

The Village Club
Greendale, WI
07.2019 - 08.2020
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Provided first aid care to injured patrons before paramedics arrived on scene.
  • Observed sections of assigned water zone of responsibility.
  • Performed regular cleaning and maintenance of pool equipment.
  • Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.

Customer Service Manager/Cashier

Sendik's Food Market
Franklin, ID
09.2017 - 05.2019
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Followed company security procedures for handling large sums of money.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Criminal Justice, Psychology

University of Wisconsin - Oshkosh
Oshkosh, WI
12-2023

Skills

  • Child Supervision
  • Critical Thinking
  • Active Listening
  • Rapport Building
  • Interpersonal Skills Development
  • Data Collection
  • Employee Training
  • Analytical
  • Guest Services
  • Positive and Professional

Languages

Spanish
Professional

References

References available upon request.

Timeline

Nanny

Care.com Inc
08.2021 - Current

Server/Manager

Manila Resto
01.2021 - Current

Lifeguard/Swim Instructor

The Village Club
07.2019 - 08.2020

Customer Service Manager/Cashier

Sendik's Food Market
09.2017 - 05.2019

Criminal Justice, Psychology

University of Wisconsin - Oshkosh

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Katelyn Brockel