Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Katelyn Brumfield

Hattiesburg,MS

Summary

A highly motivated customer care worker seeking to boost experience by helping company's achieve goals. Seeking to maintain a part- time or full- time position.

Overview

7
7
years of professional experience

Work History

Customer Financing Representative

Miskelly Furniture
10.2023 - Current
  • Procured financing from conventional and public sources by preparing and submitting financing applications.
  • Resolved customer concerns regarding loan financing.
  • Worked with lending institutions to secure financing and fulfill contracts.
  • Developed strong relationships with lenders, ensuring favorable financing options for customers.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Carefully maintained financial filing system.

Hotel Front Desk Clerk

Hotel Indigo
06.2021 - 10.2023
  • Welcomed each new arrival and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved service-related problems and documented actions in system.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility, checking in over 40 guests during shift.
  • Informed guests of hotel security features and offered details regarding fire and emergency procedures.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments, managing over 30 calls per day.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Promoted hotel brand's loyalty program through expressing membership perks and available offers.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Updated customer accounts with add-on room charges, and room service bills.
  • During emergency situations, informed guests about hotels procedure to ensure safety.
  • Assisted hotel restaurant by clearing tables, taking orders, running orders to in house guests, and keeping dining area clean.
  • Assisted housekeeping staff by folding towels, mopping, disinfecting, and running needed items up to rooms
  • Assisted manager in weekly events by setting up event space, ensuring decor needs are met, and helping reserved event guest with their needs.

Cashier Specialist

Corner Market, Midtown
08.2018 - 04.2021
  • Quickly and accurately counted drawers at start and end of each shift.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted over 200 customers per day.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Completed physical inventory counts each period.

Cashier Assistant

Childrens Place Inc.
05.2018 - 11.2018
  • Helped customers complete purchases, locate items and join reward programs, signing up 5+ people per shift.
  • Removed trash, swept and mopped floors for professional appearance.
  • Cleaned, swept, mopped and disinfected shop area to maintain customer safety.
  • Trained new cashier team members in customer service and money handling processes.

Retail Stock Associate (Seasonal)

JCPenney
11.2017 - 01.2018
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Stocked designated items on shelves, end caps and displays.
  • Interacted with guests in friendly and knowledgeable way.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Education

No Degree - General Studies

Pearl River Community College
Hattiesburg, MS

No Degree - Interior Design

University of Southern Mississippi
Hattiesburg, MS

High School Diploma -

Oak Grove High School
Hattiesburg, MS
05.2016

Skills

  • Front Desk Management- 2 years
  • Hospitality Customer Assistance- 5 years
  • Telecommunications- 2 years
  • Money Handling-6 years
  • Opera Hotel System- 2 years
  • Interior Design
  • Retail Store Support
  • Microsoft Powerpoint
  • Microsoft Word
  • Microsoft Excel
  • Financing knowledge

Accomplishments

    -Choir directer assistant

    -Volunteer program to feed homeless Americans through local church

    -volunteered for an organization geared toward special needs children and adults summer camp program- 2 summers

Timeline

Customer Financing Representative

Miskelly Furniture
10.2023 - Current

Hotel Front Desk Clerk

Hotel Indigo
06.2021 - 10.2023

Cashier Specialist

Corner Market, Midtown
08.2018 - 04.2021

Cashier Assistant

Childrens Place Inc.
05.2018 - 11.2018

Retail Stock Associate (Seasonal)

JCPenney
11.2017 - 01.2018

No Degree - General Studies

Pearl River Community College

No Degree - Interior Design

University of Southern Mississippi

High School Diploma -

Oak Grove High School

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