Katelyn Brumfield
Hattiesburg,MS
Summary
A highly motivated customer care worker seeking to boost experience by helping company's achieve goals. Seeking to maintain a part- time or full- time position.
Overview
7
7
years of professional experience
Work History
Customer Financing Representative
Miskelly Furniture
4501 Hardy St. Ste 100, Hattiesburg, Ms
10.2023 - Current
- Procured financing from conventional and public sources by preparing and submitting financing applications.
- Resolved customer concerns regarding loan financing.
- Worked with lending institutions to secure financing and fulfill contracts.
- Developed strong relationships with lenders, ensuring favorable financing options for customers.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Carefully maintained financial filing system.
Hotel Front Desk Clerk
Hotel Indigo
Hattiesburg, MS
06.2021 - 10.2023
- Welcomed each new arrival and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Oversaw fast-paced front desk operations and guests' needs at busy facility, checking in over 40 guests during shift.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments, managing over 30 calls per day.
- Kept accounts in balance and ran daily reports to verify totals.
- Promoted hotel brand's loyalty program through expressing membership perks and available offers.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Updated customer accounts with add-on room charges, and room service bills.
- During emergency situations, informed guests about hotels procedure to ensure safety.
- Assisted hotel restaurant by clearing tables, taking orders, running orders to in house guests, and keeping dining area clean.
- Assisted housekeeping staff by folding towels, mopping, disinfecting, and running needed items up to rooms
- Assisted manager in weekly events by setting up event space, ensuring decor needs are met, and helping reserved event guest with their needs.
Cashier Specialist
Corner Market, Midtown
Hattiesburg, MS
08.2018 - 04.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted over 200 customers per day.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Completed physical inventory counts each period.
Cashier Assistant
Childrens Place Inc.
Hattiesburg, MS
05.2018 - 11.2018
- Helped customers complete purchases, locate items and join reward programs, signing up 5+ people per shift.
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety.
- Trained new cashier team members in customer service and money handling processes.
Retail Stock Associate (Seasonal)
JCPenney
Hattiesburg, MS
11.2017 - 01.2018
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Stocked designated items on shelves, end caps and displays.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Education
No Degree - General Studies
Pearl River Community College
Hattiesburg, MSNo Degree - Interior Design
University of Southern Mississippi
Hattiesburg, MSHigh School Diploma -
Oak Grove High School
Hattiesburg, MS05.2016
Skills
- Front Desk Management- 2 years
- Hospitality Customer Assistance- 5 years
- Telecommunications- 2 years
- Money Handling-6 years
- Opera Hotel System- 2 years
- Interior Design
- Retail Store Support
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Financing knowledge
Accomplishments
-Choir directer assistant
-Volunteer program to feed homeless Americans through local church
-volunteered for an organization geared toward special needs children and adults summer camp program- 2 summers
Timeline
Customer Financing Representative
Miskelly Furniture
10.2023 - Current
Hotel Front Desk Clerk
Hotel Indigo
06.2021 - 10.2023
Cashier Specialist
Corner Market, Midtown
08.2018 - 04.2021
Cashier Assistant
Childrens Place Inc.
05.2018 - 11.2018
Retail Stock Associate (Seasonal)
JCPenney
11.2017 - 01.2018
No Degree - General Studies
Pearl River Community College
No Degree - Interior Design
University of Southern Mississippi
High School Diploma -
Oak Grove High School