Katelyn Brunswick
Summary
Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Medical Operations Coordinator
Planned Parenthood Arizona, Inc.
05.2023 - Current
- Promoted from Clinical Trainer and Quality Coordinator.
- Selected and voted in by Planned Parenthood Federation of America to be a member of the Clinical Advisory Committee containing 23 members from all Planned Parenthood Affiliates across America.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Spearheaded and implemented new projects to promote company success and patient care.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Developed and updated department goals and achievements throughout fiscal year.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Handled medical record requests and requirements and fulfilled request as applicable.
- Implemented tracking systems to ensure health centers are collecting required data, information, and reporting requirements.
- Wrote and updated company policies.
- Participated in Quality Assurance Committee, Risk Quality Management Committee, Medical Management Team
- Liaison for outside entities including EHR management, service providers, lab, Planned Parenthood Federation, and IT support.
- Liaison for internal entities including marketing, finance, research, medical leadership, risk quality management team, medical operations team, clinic leadership, healthcare assistants, security, and other internal teams.
- Prepared staff and participated with clinics for accreditation visits and state inspections.
- Remained a constant point of contact for health center staff for questions, clarifications, operational operations, and EHR assistance.
- Extensive knowledge of Epic, Willow, Reporting, Ambulatory, and Patient Access applications of Epic EHR.
- Educated staff on requirements, policies, procedures, and guidelines.
- Meet and collaborate with health center staff on clinical needs and requirements.
- Tracked and managed employee licenses, certificates, and organization licensing and requirements.
- Collaborated with various different departments and team members to promote organizational success and patient services.
- Participated in and graduated from Unleashed Consulting firm's 'Best Boss Bootcamp' to advance leadership and management skills.
Clinical Trainer/Quality Coordinator
Planned Parenthood Arizona, Inc.
10.2022 - 04.2023
- Promoted from Assistant Center Manager to organization's Clinical Trainer and Quality Coordinator.
- Assisted with quality control audits.
- Developed educational materials used to train staff on QA standards and company requirements.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Determined quality department standards, practices, and procedures.
- Monitored staff organization and suggested improvements to daily functionality.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Evaluated interactions between associates and patients to assess personnel performance.
- Key player in the launch of new EHR system Epic.
- Created workflows, cheat sheets, and other tools to assist with training.
- Participated in Quality Assurance Committee, Risk Quality Management Committee, Medical Management Team, and Policy Review Committee.
- Wrote and updated company policies.
- Collaborated with leadership members to address training needs and implementation.
- Educated staff to ensure following of HIPPA and CLIA guidelines.
- Implemented newly released Medical Standards and Guidelines from our organizations federal advisory entity.
Assistant Health Center Manager
Planned Parenthood Arizona, Inc.
03.2022 - 10.2022
- Promoted from Healthcare Assistant.
- Managed work and performance of more than 10 employees.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Introduced new methods, practices, and systems to reduce patient visit time.
- Directed daily operations at busy health center.
- Directed work of healthcare assistant teams to deliver exceptional client experiences.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with LEEP and Colposcopy procedures.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
Health Care Assistant
Planned Parenthood Arizona, Inc.
04.2021 - 03.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Prepared lab specimens for diagnostic evaluation.
- Used personal protective equipment correctly to protect coworkers and patients.
- Conducted venipuncture and other CT procedures.
- Administered injections per provider's orders.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Supervised Visitation Case Aide
Pinnacle Family Services
12.2020 - 03.2021
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Developed and implemented strategies to reduce and prevent family conflict.
- Organized and collaborated with foster placement homes, parents, and office team members to schedule and execute visitations.
- Transported children from their placement homes to the designated visitation location and return to placement.
- Ensured and monitored children's safety and wellbeing during visitations.
- Monitored parent's actions and interactions with children and reported observations in report format to the courts.
Behavioral Health Paraprofessional
Arizona Healthcare Contract Management
07.2020 - 11.2020
- Provided counseling and support to clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Taught clients how to complete basic household chores and prepare food.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Maintained patient records, documenting changes in patient condition.
- Administered patient medications and tracked dosages.
Senior Store Manager
Fat Louie's Olive Oil Company, The Barrel Room
11.2015 - 06.2020
- Promoted up to Senior Store Manager from Cashier.
- Planned and assigned workload by delegating tasks and directing team members.
- Promoted business strategy by implementing improvements based on guest feedback.
- Maintained quality through training and coaching during daily activities.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Controlled and enforced standard operating procedures, security and compliance with laws and system management.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ03.2027
Certificate - Certified Phlebotomist
Phlebotomy Training Specialists
Phoenix, AZ03.2021
Certificate - Emergency Medical Technician
Northeast Wisconsin Technical College
Green Bay, WI09.2015
High School Diploma -
Sturgeon Bay High School
Sturgeon Bay, WI05.2015
Skills
- Leadership
- Performance Monitoring and Evaluation
- Quality Assurance and Control
- Operations and Procedural Knowledge
- Clinical Development and Operations
- Policy Development and Enforcement
- EMR Systems
- Human Anatomy and Physiology
- OB/GYN Procedures
- Medical Terminology
- Medical Procedures Understanding
- Phlebotomy
Timeline
Medical Operations Coordinator
Planned Parenthood Arizona, Inc.
05.2023 - Current
Clinical Trainer/Quality Coordinator
Planned Parenthood Arizona, Inc.
10.2022 - 04.2023
Assistant Health Center Manager
Planned Parenthood Arizona, Inc.
03.2022 - 10.2022
Health Care Assistant
Planned Parenthood Arizona, Inc.
04.2021 - 03.2022
Supervised Visitation Case Aide
Pinnacle Family Services
12.2020 - 03.2021
Behavioral Health Paraprofessional
Arizona Healthcare Contract Management
07.2020 - 11.2020
Senior Store Manager
Fat Louie's Olive Oil Company, The Barrel Room
11.2015 - 06.2020
Bachelor of Science - Healthcare Administration
University of Phoenix
Certificate - Certified Phlebotomist
Phlebotomy Training Specialists
Certificate - Emergency Medical Technician
Northeast Wisconsin Technical College
High School Diploma -
Sturgeon Bay High School
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