Katelyn Burt
Greenville,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance CSR /Assistant Secretary
Odiorne Insurance Agency
02.2023 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled sensitive client information with discretion while maintaining strict confidentiality standards according to company guidelines.
- Posted payments to accounts and maintained records.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Enhanced office productivity by organizing files, scheduling appointments, and maintaining accurate records of insurance policies.
- Assisted in the growth of the agency by providing exceptional customer service and maintaining strong relationships with clients.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Responded to customer requests for products, services, and company information.
Boutique Sales Associate
Southern Grace Gifts/Grace & Cloth Mercantile
08.2020 - 02.2023
- Promoted a positive shopping environment by addressing customer concerns promptly and professionally.
- Developed a loyal clientele base by offering tailored styling recommendations based on individual preferences.
- Contributed to the store''s success by staying informed about fashion trends and industry developments.
- Enhanced customer satisfaction with personalized attention, leading to a higher rate of return visits.
- Collaborated with team members to achieve monthly sales targets and enhance store performance.
- Managed store inventory, ensuring accurate records and timely replenishment of stock.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Increased customer engagement through social media.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Patient Care Technician
Honey Lake Clinic
03.2020 - 08.2020
- Collected biological specimens and packages for laboratory transport to complete diagnostic tests
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living
- Recorded observations and baseline measurements to maintain accurate medical records
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring
- Delivered outstanding care based on physical, psychological, educational, and related criteria for mental health patients
- Facilitated flow of patients through facility by accurately transferring and discharging patients in appropriate systems with Kipu
- Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe envoirnment
- Provided excellent service to patients through personable communication
- Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge
- Communicated with clients and families in professional and respectful manner, effectively building lasting relationships
- Handled various patient-oriented duties, including vital sign monitoring and patient behavior assessments
- Provided client assessments upon admission and discharge
- Effectively managed daily charting for each patient.
Cafe Worker
Norris Cafe
01.2020 - 07.2020
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions, and orders
- Rotated stock items and ingredients to maintain efficiency and freshness
- Rang up orders on cash register efficiently, processing cash, credit card and personal check payments
- Assisted cook with prep work including cutting vegetables and preparing side dishes and salads
- Made sure guests were satisfied with meals, taking swift action to correct problems
- Answered questions about menus, giving guests list of items included in dishes when asked
- Enthusiastically engaged customers during busy periods to keep mood light and fun
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
Boutique Sales Associate
Daisy and Dukes Boutique
12.2017 - 01.2020
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Answered questions about current promotions and resolved issues according to store policies
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty
- Greeted each customer and helped in finding requested items, helping boost customer satisfaction and retention
- Bagged, wrapped, and packaged purchases according to customer needs
- Calculated pricing, scanned tags, applied discounts, collected payment, and offered receipts to process transactions.
Education
AA Degree -
North Florida Community College
Madison, FLHigh School Diploma -
James Madison Preparatory Charter High School
Madison, FL04.2017
Skills
- Planning and Coordination
- Organization
- First Aid/CPR
- Customer Focus
- Problem resolution
- Flexible
- Customer Service Skill
- Outgoing Personality
- Reliable and Punctual
- Communication Skills
- Reading Comprehension Skills
- Microsoft Word/Powerpoint/Excel
Certification
- First Aid/CPR
- ServSafe
- CPI Training
Awards
Best of Madison, Best Individual in Customer Service of the Year 2020
Timeline
Insurance CSR /Assistant Secretary
Odiorne Insurance Agency
02.2023 - Current
Boutique Sales Associate
Southern Grace Gifts/Grace & Cloth Mercantile
08.2020 - 02.2023
Patient Care Technician
Honey Lake Clinic
03.2020 - 08.2020
Cafe Worker
Norris Cafe
01.2020 - 07.2020
Boutique Sales Associate
Daisy and Dukes Boutique
12.2017 - 01.2020
AA Degree -
North Florida Community College
High School Diploma -
James Madison Preparatory Charter High School
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