Katelyn Campbell
Summary
Organized and proficient Office Coordinator with six years of experience performing a wide range of administrative office support, customer service, and data entry functions. Successful at efficiently and accurately managing records and databases. Known for fantastic people skills and professional, hardworking demeanor. Excellent work ethic combined with an insatiable thirst for new knowledge and skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Advanced Medical Gi
09.2023 - 04.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Configured a new electronic medical records system from the ground up allowing for a smoother transition for patients and office staff.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Medical Office Coordinator
Neurology Center Of Fairfax
03.2020 - 05.2023
- Maintained and enforces strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and patient satisfaction.
- Created a positive environment by maintaining neat lobby areas and greeting each patient promptly.
- Served patients by answering calls, scheduling appointments, verifying benefits, and coordinating registrations in a timely manner.
- Resolved patient complaints and answered patients questions regarding policies and procedures.
- Assisted with patient check-in by pulling charts, verifying data, organizing paperwork, and collecting payments.
- Updated records in EHR system, carefully protecting patient information and verifying data.
- Managed and obtained prior authorizations for magnetic resonance imaging, computed tomography scans, and dopamine transporter scans.
- Motivated coworkers to continuously grow knowledge and enhance their abilities within the EMR system and communications with patients.
- Ensured medical examination equipment was ready for use through maintained and organized cleaning and sterilization.
- Completed intakes by recording patients' medical history, vital statistics including orthostatic vital statistics, and other critical information including symptoms, medication changes, mini-mental status examinations, etc.
Personal Care Assistant
Rachel Pell
05.2022 - 08.2023
- Assisted with daily personal hygiene activities including bathing, toileting, oral hygiene, dressing, and general grooming.
- Assisted with light housekeeping duties including bed making, laundry, and cleaning
- Assisted with shopping for food and household requirements.
- Assisted with preparing and serving meals in line with prescribed dietary and nutritional requirements.
- Engaged client in suitable recreation and social activities such as talking walks.
- Assisted with running general errands.
- Provided transportation assistance to and from activities.
- Provide ambulation and mobility assistance.
- Provide companionship and basic emotional support.
Legal Receptionist
Nath, Goldberg & Meyer
06.2019 - 03.2020
- Boosted office efficiency, delivering first-rate administrative support to over 20 staff members.
- Greeted people upon arrival and provided directions to specific destinations; offered refreshments.
- Operated telephone switchboard, providing information, taking messages, and scheduling appointments.
- Coordinated master calendar, including scheduling appointments, meetings, and events for staff.
- Managed inventory and verified shipments by checking received items against invoices.
- Increased accuracy through frequent account review and reconciliation.
- Managed incoming and outgoing mail, packages, and faxes.
Financial Billing Analyst
Steptoe & Johnson
12.2018 - 05.2019
- Oversaw efficient billing processes by carefully tracking accumulated hours and dollar amounts for each clients account.
- Run, compiled, and distributed proformas for billing attorneys.
- Prepared month cost analyst for attorneys using Elite system, transferred time and costs, and processes bill to accounts receivable.
- Complied back up of cost receipts, attached to bills, and promptly provided to clients.
- Managed multiple tasks, requests, etc., and accurately provided follow-up to all individuals involved in a timely manner.
Billing Specialist (Temporary)
Frontpoint Security
03.2018 - 10.2018
- Verified validity of account discrepancies by obtaining and investigating information from customers, sales, care, fulfillment, and supply chain.
- Resolved outstanding accounts by reaching out to customers to collect updated account information.
- Met weekly billing and collections quotas by diligently handling assignments and pursuing payments.
- Prepared, reviewed, and submitted monthly invoices to customers on payment arrangements and ensured all payments were collected by maintaining communication throughout the arrangement period.
- Maintained positive customer relationships.
Secretary (Temporary)
University Of Florida
05.2017 - 11.2017
- Maintained calendars, updated staff schedules, and booked travel plans.
- Prepared timely administrative reports for senior management.
- Managed approval of incoming purchases after verifying that it met specific requirements.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Medial Data Entry Clerk
Florida Blue
07.2016 - 05.2017
- Worked efficiently with highly repetitive tasks, maintaining a detail-oriented approach and precision.
- Exceeded hourly quota with expert 10-key skills and exceptional accuracy.
- Collected data from multiple sources.
- Scanned documents and saved in databases to keep records of essential organizational information.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Increased data entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
Education
Biology
Northern Virginia Community College
High School Diploma -
Baker County Senior High School
Glen Saint Mary, FL05.2017
Skills
- Office and Team Management/Training
- Data Entry and Database Software
- Accurate Record Keeping and Updating Data
- Benefits Verifications
- Patient Relations
- 10-Key Certification
- Time Management and Task Prioritization
- Strong Verbal and Written Communication
- Efficient and Detail Oriented
- HIPAA Compliance
- Critical Thinking Skills
- Organizational Skills
Certification
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office PowerPoint
Timeline
Patient Care Coordinator
Advanced Medical Gi
09.2023 - 04.2024
Personal Care Assistant
Rachel Pell
05.2022 - 08.2023
Medical Office Coordinator
Neurology Center Of Fairfax
03.2020 - 05.2023
Legal Receptionist
Nath, Goldberg & Meyer
06.2019 - 03.2020
Financial Billing Analyst
Steptoe & Johnson
12.2018 - 05.2019
Billing Specialist (Temporary)
Frontpoint Security
03.2018 - 10.2018
Secretary (Temporary)
University Of Florida
05.2017 - 11.2017
Medial Data Entry Clerk
Florida Blue
07.2016 - 05.2017
Biology
Northern Virginia Community College
High School Diploma -
Baker County Senior High School
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