Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Carr

Katelyn Carr

Bokeelia,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Pool Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I love building relationships with people and assisting them with needs. I do not leave jobs often, but I would like to improve my future and expand my working experience.

Overview

6
6
years of professional experience

Work History

Customer Service Sales Representative

Pinch A Penny Pool Patio Spa
11.2022 - Current
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Assisted in the development of new sales strategies, resulting in increased conversion rates among potential buyers.
  • Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Customer Service Associate

Winn Dixie Supermarket
10.2019 - 11.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Provided training and support to new associates to help provide high-quality customer service.

Pool Service Technician

Living Waters Pool Service
06.2018 - 11.2021
  • Tested and balanced pool water to maintain safe and healthy swimming environment.
  • My mom owns and runs the company starting in 2004. I,ve been working with her periodically since then.
  • Developed strong professional relationships with clients through clear communication channels regarding their needs and expectations.
  • Streamlined scheduling process for improved time management and increased productivity during busy seasons.
  • Managed inventory of supplies, maintaining adequate stock levels while minimizing waste and unnecessary expenses.
  • I became CPO certified in 2020.
  • Maintained optimal equipment performance with routine inspections, repairs, and replacements.

Education

High School Diploma -

Mariner High School
Cape Coral, FL
04.2018

Skills

  • Customer Support
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Speaking Clearly
  • Sample Checking
  • Chemical Balancing
  • Pool Operations
  • Ph Testing
  • Safety Compliance
  • Handling Procedures
  • Customer Complaint Resolution
  • Goal-Oriented

Timeline

Customer Service Sales Representative

Pinch A Penny Pool Patio Spa
11.2022 - Current

Customer Service Associate

Winn Dixie Supermarket
10.2019 - 11.2022

Pool Service Technician

Living Waters Pool Service
06.2018 - 11.2021

High School Diploma -

Mariner High School

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Katelyn Carr